I bought a computer from Computergeeks.com which offers discount products online. The computer (an E-machine) arrived and would not boot. I called Computer Geeks. They would not support the product even though thier sales policy says they will support all products and have a 30 day return policy.
I called e-machines and one of two different tech guys told me that the serial number of the dead machine in my possesion did not match the model number that I supposedly purchased but that the model number was a T1855 which is a much lower end machine. Anyway, they sent a new video card which was supposed to solve the problem. It didn't.
I'm now on my 12th customer service call. I have the machine boxed up and ready to send back but neither e-machines or computergeeks will take it back and refund my money.
I say stay away from these two companies they are nothing but frauds.
Marge
Corvallis, Oregon
0 comments