I ordered a computer case from this company that was in stock on 1 Sep 02. They billed my credit card on the 3 of Sep. On the 9 of Sep I contacted them to find out the shipping status through their web site and the following is what transpired:
Tracking Messagetrackid Date Time Name Tracking Message
17551 9/9 17:03 David Hello, Could you please supply me with a UPS tracking number or tell me the shipping status of my order? Thank you, David
17770 9/11 09:39 toni hi david this case ships from our shipping warehouse in california and they are backed up becouse of all the orders we gave them but should be getting tracking number soon. Will email to you as soon as we get it. Thank you
18096 9/12 17:40 David Hello, I like your companies products, but I'm not happy with the shipping delay. My order was on the 1 Sep and 11 days later no one can tell me the shipping status. This is unacceptable and compensation is in order such as upgraded shipping to FEDEX at the companies expense. If I do not get some satisfactory response by 13 Sep I will have my credit card company cancell payment on the order and refuse the order if it does turn up. I will also warn other consumers about my experience with COLORCASES.com.
I hope we can resolve this issue to both of our satisfaction.
Thank you, David
18248 9/13 19:51 David Hello, Sense you can't ship my order. Please cancel it and refund my credit card. Thank you. David
This is the worse experience I've had purchasing items through the internet and just want people to be aware if they order stuff from this company they may be in for a long wait. I also think companies shouldn't bill your credit card until they ship the product.
David
Palm Bay, Florida
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