After placing order on 23-April with promise to ship within 2-weeks, I heard from Jen at Xymox on 11-May that the product had shipped (I also received a message from FedEx with a tracking number the same day). I have checked the FedEx tracking site daily and they still show the "anticipated ship date" is 10-May. I sent a message to Jen asking for a status on 17-May and did not get any reply. My credit card was charged immediately. I have never had a reputable firm charge my card prior to shipping the product.
This was the only communication I have received from Xymox since the order confirmation from their website.
Good Afternoon,
This is a quick update for those who have placed an order with Xymox since our relaunch on March 14. With orders shipping steadily over the last weeks, we felt it was important to let those who may still be waiting know that the last remaining orders are shipping out this weekend of May 11-13. After a bit of time finding our groove while producing a new line of drum pads, orders now ship out within 7 days. We would like to thank you for your extreme patience during this time and hope our new gear pleases you as much as we hope it will!
Sincerely,
Jen xxxxxxxx
www.XymoxPercussion.com
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