On 7.7.02,11 days prior to the 2D3J Fan Convention (to be held in Boston, MA July 18 - 21), Melissa Seiler, CEO of Memories Promotions (the "Company" sponsoring / organizing the aforementioned Convention), asked Khristel Hoffer, Vice President, to forward a message to attendees stating that the Convention had been "somewhat" canceled, the itinerary had been changed, and made a written promise stating "If you want your money back we will send it back."
A very kind offer, considering their website stated "no refunds."
I began pursuing a refund at this point.
On 7.12.02, Ms. Seiler responded to my request for a refund by saying "Everyone is going to get a full refund of money as soon as possible" and further explaining that they needed to obtain a refund from the Sheraton Boston before they could issue refunds to those not attending.
On 7.15.02, Aviva Chow, Senior One Call Sales Manager at the Sheraton, Boston, emailed confirmation to those seeking a refund that "The Sheraton Boston was forced to release the contracted space because Memories Promotions did not send us the agreed full pre-payment for the entire event by June 30."
This shows that Memories Promotions not only didn't pay the hotel with the money forwarded to them by Attendees of the 2D3J Convention, but that Ms. Seiler was dishonest when she said she was waiting for a refund from the Sheraton in order to issue my refund.
On 7.17.02, an event attendee (located in Cincinnati, OH) who was seeking a refund, received a certified letter containing her full refund.
Why should Memories Promotions refund one individual, and not all?
To date, my attempts of getting a refund have been ignored by Memories Promotions. They have ignored written requests, email requests, phone calls, and refused to sign for Certified Letters, including a 30-Day Demand for Payment letter that will be filed with Small Claims Court.
In addition, they are insisting that because their website said "no refunds, " they are not required to give them. However, they made two written promises saying a refund will be given (one to all attendees, one to me individually, both documents are availble to be presented in courts) and provided one person with a refund already.
These acts are disorganized, dishonest, and fraudulent.
Andrea
Westfield, Massachusetts
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