In early August of this year I ordered a dvd collection for $127.07. Within an hour of ordering I realized that there was something fishy about the order and so I emailed them and asked them to cancel the order. At first they seemed to ignore me, emailing me back with shipping alerts and product updates. After about 7 emails and a lot of unanswered phone calls I manage to get them to cancel it and received a refund confirmation. I was happy.
One week later I was charged the amount again from this company. Since then I have sent a dozen or so unanswered emails and made several phone calls. I found that if I call from my cell phone I get answered real quick, but if I call from my home phone, the number I provided in the order, I get stuck on hold forever and never get answered.
After telling the Customer Service rep they said they would submit my request for a refund to the manager and I would be called back in two days maximum. Two days passed, no call. I called them back and went through the same damn loop of question just to be told "your request has been submitted and the manager is in a meeting right now, but she will be out in an hour and will return your call then." Two hours pass, no call. I call back, same story. She's in a meeting, call you in an hour.
I have been stuck in this loop for a month now. I am looking into how I press charges and take legal action so I can get my money back, so if anyone has any ideas, feel free to contact me.
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