Incident
Ordered 3 Hansgrohe products on 7/17/10. Situation changed necessitating a cancellation to that order on 7/20. Called efaucets and was on hold for an hour before having to drop off. Call the next day was on hold an hour before someone answered. Requested a cancel and they told me I couldn't cancel the order. I had to take delivery and then request and RGA. The order arrived 3 weeks later. I called to get an RGA, they told me it would take 3-5 business days to generate the RGA. A week later I called back to ask about the RGA and was told I would get one the next day. When the RGA arrived it was for only one of the items. I called back and asked for a correction and was told I could not return one item because it was a special order. I protested, and the CSR changed the story to that I'd have to wait to get an approval on the RGA of the third item. At this point I'm considering my options, including small claims action. I hate this company with a deep passion.
Damage Resulting
I am holding over $700 of equipment that I have no use for and cannot get efaucets to give me an honest answer, follow up as they promise, or settle this matter.
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