Ordered Kevin Trudeau's book, "Weight Loss Secrets They Don't Want You to Know About" on a Sat.By calling the 800 # shown on the infomercial (ITV). When I called, I was told that I was being recorded and was offered several different products to sign up for, including access to Kevin's website—free for 30 days.
I declined, and was not told that it is NECESSARY to "supplement" the book. Apparently, the book references the website, and one is unable to get all the info w/out it. Had I know this, I would not have ordered the book in the first place. All said and done, the book itself was $29.95 (regular) price for shipping of $9.95. I was told the book would ship within 4-6 weeks.
After ordering, I did not feel "right" about it, so I googled Kevin Trudeau and ITV and saw all the warnings regarding scams and complaints. I called back to cancel my order and was told that I would have to call a different customer service number, but that they were only there M-F.
On Sun. I decided to call the # to see if it was a valid one; someone answered and I told her that I wanted to cancel my order. She said that my order was not yet in the system, so there was no way to cancel it yet. I called back on Monday and was told the same thing. I checked to see if my card had been charged yet, and it had not.
I called again on Tuesday and was told the same story: order was not yet in the system, and there was no way to flag it, since it wasn't there. I said that I wanted to verify that this would be the # I would call to cancel, and also that if my card was charged, they would be able to refund it right away. The girl emphatically said, "Yes!"
I called again on Weds. Morning and a guy who answered, "ITV..." told me that unfortunately they were unable to cancel any orders and that I had been given wrong info (for the past 3 days) and that since that time, the CSRs had all been informed of the correct policy (since yesterday) and the only thing I could do was to write down a return # and once the book arrived, to ship it back, with the return #; of course the shipping charge was on me.
I asked if there was a mgr. I could speak with. He told me NO and hung up. I called back again and spoke with someone else and got the same story. This time I insisted that there must be someone else I could speak with, that I wanted the order cancelled and did not want my card charged. I was told that the charge should have occurred in "real time" & was probably already charged. I was told that the "mgr." would tell me the same thing, but I was put on hold.
I was then given the name and another # to contact the mgr. Directly. Of course when I called, it was a automated voicemail that said, "Sonny is at home." At this point, I have demanded a call back and have not received it—doubt that I will. I will join a class action if there is one out there!
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