Usacomplaints.com » Internet & Web » Complaint / Review: Hewlett Packard - HP HP Scams Customers Who Buy HP Printers by Forcing Them to Print in COLOR. #242197

Complaint / Review
Hewlett Packard
HP HP Scams Customers Who Buy HP Printers by Forcing Them to Print in COLOR

Don't buy an hp computer printer! WHY? Because, in my opinion, HP is Designing Their Printers so that they won't print if a color cartridge is empty... in other words, they are designing their printers to RAPE YOU OF YOUR MONEY, without your consent.

In my case, I only print in black ink. I have always used the advanced print controls to specify "Print in Black Ink Only"; however, with my new HP PHOTOSMART Model 8250, when the yellow ink cartridge is empty, the printer will not print at all. It won't print in color AND IT WON'T PRINT IN BLACK.in other words, it won't print anything until you go out and spend lots of $ on new color ink cartridges... Even though the "black" ink cartridge is still full.

As I said, I only print in black ink, but for some reason, when you specify printing in black only, the printer still uses yellow ink; so as the months go by, your yellow ink cartridge slowly empties. It's as if HP is forcing the printer to use yellow ink, even when the owner of the printer specifically specifies "grayscale -black print only".

What a scam!

I'm sitting here, right now, with a document ready to print, but the printer display is giving me an error message "Replace the following ink cartridge (s) to resume printing". Of course, it is showing a yellow indicator to let you know that it wants you to replace the yellow cartridge, WHICH I'M SUPPOSEDLY NOT USING!

WOW, I SURE AM GLAD THAT I WENT OUT AND BOUGHT A QUALITY (RIPOFF) HP PRINTER. I thought I was not going to regret this purchase, but boy was I wrong... And please "don't get me wrong", hp printers are very excellent and reliable printers. My complaint is only regarding their, in my opinion, obvious, and malicious, intent to squeeze dollars out of unsuspecting users, like me, by creating a printer which won't print in black ink when the black ink cartridge is full... With the bs excuse that a color cartridge is empty.

I wonder how long it took the scam-artist marketing scum at HP to concoct this great idea to steal money from the pockets of average-joe computer users. I have two brand-new black ink cartridges at-the-ready for this printer, so that I may change out the old black cartridge when it finally depletes; but, as you can see, I will never be able to realize this eventuality because the printer won't work unless all of the color cartridges have ink... And I'm sure as hell not going to buy new color cartridges (that I never agreed to use) and reward HP for their, in my opinion, "criminal" endeavor to force HP printer users to use color ink, against their will, and thus also be forced to buy color ink replacement cartridges against their will.

In front of me, I have a perfectly good printer which I can not use because HP has sabotaged it.

Kudos to your very clever ploy to rip-off stupid people like me, HP. Very well executed. Next time, hopefully, I'll know better than to trust my instincts and buy an HP printer.


Offender: Hewlett Packard

Country: USA   State: California   City: Palo Alto
Address: 3000 Hanover Street Palo Alto, CA 94304-1185 USA
Phone: 6508571501

Category: Internet & Web

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