I have a dog named Dora who is an amazing animal. Apparently, my dog knows how to use the internet. Twice now, HughesNet has I downloaded stuff that I didn't. The first time was when I did one download and then it came up as though I did the same download twice. Right in a row. I explained that it was a mistake on their end. After all, why would I download the same thing twice right in a row? It was theri screw up, and they throttled me for it.
This time - they just proved themselves to be liars. They said I download 205MB yesterday at 10:00am. This is impossible, becuase I was not home, neither was my husband or our kids. That leaves my dog. My dog, who apparently downloaded 205MB. First they tried to say it was a windows update. It couldn't have been that becuase I did that a couple days ago prior. Then they tried to say that it must have been someone with a wireless laptop. Again, impossible considering we live on a farm and there isn't anyone around us. We have no neighbors near the range.
Now, they throttled us at 12:00noon yesterday when I called they told me that we were not throttled that it was because they were updating their software. I called thismorning and they tell me I can't load webpages because we went over our usage... According to their own policy:
"What will my Internet access be like if I exceed the download threshold?
When the download threshold is exceeded, you will experience reduced download speeds for approximately 24 hours. During this recovery period, the HughesNet service can still be used for activities such viewing emails and Web surfing, but speeds will be significantly slower than your normal browsing experience."
But I don't even get that. I can't check e-mail with outlook, and 90% of pages don't load, even though they say you are supposed to be able to.in addition, it says it's only supposed to last for 24hours. Again, nothing but lies. Now they say that I was up at 1:00am and downloading. Impossible since my husband and I go to bed at 10:30pm.
According to my usage page:
08/15 10:00 11:00 60 205.80 No 1.03
08/15 11:00 12:00 60 80.13 No 0.64
08/15 12:00 13:00 60 57.29 Yes 0.66
... I did NOT download anything. I even offered that they could remote into my computer to see I didn't. Further, even though I got throttled at 12:00noon, I for some reason will not be unthrottled until 1:00AM tomorrow.
1:00am tomorrow? That goes against their own policy of 24hours!!!
So, my dog apparently knows how to use the computer, I guess. HughesNet is a ripoff.
Kathy
Greenfield Maine
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