I ordered a lawn mower from Countyr homes, Inc. Also known as DR Power equipment. Because I could not reach them by phone I sent an e-mail immediately asking them to call me regarding two questions. I received the mower (neuton) $393.00 4 days later. I called techniqual for help in the assembly. I used the mower one time and the "FREE" basket they sent does not allow the grass to collect in it.instead the grass is thrown out under the mower and wheels.
I called today 7-24-07 and spoke to (after I got deafened by the bird sounds on the phone) Rebecca. I got no where with Rebecca. I called back and requested a supervisor. I spoke to Shannon, (tech supervisor) she never answered one question regarding the grass problem and the bag. She said, "well with all the calls we have received on this bag problem I will tell you what I told everybody else. "We do have a problem awith the bag. What is your order number or account number? I ask why my account number or order number woudl help in determining the problem with the bag? Oh I just want to make some notes in your file, she said. I told her my account has nothing to do with the problem with the bag. Once we are finished troubleshooting the bag I am happy to give you my vitals. End of conversation.
She had no answers and was going to simply put notes in my "file" and hang up. I did not get any answers.
THE BAG DOES NOT WORK. The company has not answers. THEY ARE SELLING THIS MACHINE FOR $393.00 and higher and knwo the bag does not work.
I suggest if you dare to purchase one of these machines you require a guarantee on the bag and that it works as they solicite & get it in writing.
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