Complaint / Review
Cambridge Camera Exchange, Inc
Billed credit card, but has never delivered the item ordered. Does not respond to emails, calls, or complaints to Popular Photography and BBB. Victimized many consumers

In the year I ordered 5 items from Cambridge Camera. They charged my credit card for all 5 items but only sent 4. The item not sent was a fresnel screen for a Canon camera for which they charged my credit card for $99.50. I sent three email contacts which were never answered. I sent the information to Popular Photography magazine which boasts that it polices its advertisers and got no response from them (Cambridge is a big advertiser in Popular Photography magazine). I then sent a complaint to the New York Better Business Bureau on 03/20, and received a formal acknowledgement from the BBB, but never heard anything more. Failing to ship items which have been paid for is apparently a common pattern with this company. This is theft!

Richard
Colorado Springs, Colorado