This company sells online legal documents. You pay about $300 for access to their online program, which asks you for all your personal information pertaining to your legal issue (mine was a divorce). The software is supposed to automatically update state-specific forms, which you can then print out and file at the courthouse.
Awesome, right? Yeah, in theory.in practice? Not quite.
The software didn't work; my information was not entered in the forms when I printed them out. I could have paid $15 at a dozen other websites to get these forms if I wanted blank forms, and saved myself roughly $285. I called the company to complain and ask for a refund. This was outside normal business hours, so I left a message. No one returned my call.
I called again, and I got the single worst customer service representative in the history of the world. Not only was he rude, but he was also a terrible liar. He told me that I would have to contact the refund department (naturally, no phone number was provided on the website for a refund department) about the issue. I asked him for the number, and he said I couldn't call them because they were all on vacation.
Wait, your entire refund department is all on vacation at the same time? Yep. I took down the address he provided, and mulled this. I called back and asked to speak to a manager or supervisor. He told me that all the managers and supervisors were also on vacation.
I said, Ok, let me get this straight, your entire refund department and all the managers and supervisors for your company are all on vacation at the same time? He said, Yes, don't people in your company take vacations? I said, Umm, yeah, but not all on the same day. So there's no one other than you that I can talk to? He snapped back, What did I just tell you? Do you speak the language? He hung up on me.
I think this agency is a scam, or at the very least, their refund policy is designed to rip people off. They were recommended by CNN and Forbes, so I felt safe giving them my information. However, the fact that they obviously do not have a legitimate customer service department, an incredibly rude representative, and no way for a customer to seek redress for issues like this made me feel very concerned about identity theft. They have ALL of my personal information. I can't even get anyone on the phone to ask about issues like identity theft and privacy.
I ended up canceling the credit card I used, disputing the charge, and enrolling in identity theft information. Discover card customer service is AWESOME, by the way. I asked for a 90 day fraud alert with the credit bureaus. I sent the single most insulting (but generally bad language-free LOL!) email I have ever concocted. I reported them to the FTC as well as every other online fraud agency that I can find. I am contacting the sites who back them (CNN, Forbes, and others) to ask that they pull their recommendations.
PLEASE, for your own safety and peace of mind, do NOT use Divorce Source. These people make a living by preying on people already undergoing financial hardships on account of things like divorces, child custody battles, etc., and then take your money in exchange for a defective product.
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