This was my complaint letter to at&t lets see what good it will do ha ha...
I spent two days trying to add a (1) phone line to my account. The people that you hired in the Credit and Activations
Department were far from helpful. They were extremely intrusive, asking me for highly sensitive information including my
Mortgage information, and Gas Card information, neither of which have anything to do with adding a telephone. I
Understand that you are trying to protect my identity from theft, but when two forms of ID were requested, I provided
A valid drivers license, and a Government Gun License, but that was not good enough.
You then requested that I photo copy and fax them to your office, which In turn I and the Walmart Associate managed
To provide this from the electronics department at my local Walmart. This was STILL not good enough. They then told me,
That I needed to
Go to an official AT&T store, which was 30 minutes away. The worst part of this experience with your company, was that
The previous day I upgraded to a $350 phone, which you had no problems taking that money, but you had a problem adding
A new phone line, and that I couldn't upgrade and add a line in the same day. None of this makes ANY sense. I come home and
Spend 1.5 hours on the telephone with your customer service so that I could handle the line addition problem the next day,
And it did me no good. I still had problems. I went back and spent 2 hours on the telephone with your Customer Care
Department, while the Walmart Associate spent the same two hours on their phone with your Credit and Activations department,
FIGHTING to get this phone line added. Finally we get it finished. I come home to write a complaint about your terrible
Service, only to discover that you not only added 1 phone, but YOU ADDED A SECOND PHONE AS WELL!!! I got charged
Double activations fees and discovered another phone on my account. So I call AGAIN to your customer service, only to
Find more problems. I spoke with Customer Care supervisor, Jason Cordero, and he again was less than helpful.
He ignored me the entire time, like he didn't want to bother listening to me or helping me fix my problem.
He was rude and inattentive, even after multiple plea's for an answer. He then proceeded to tell me that AT&T
Did not have a customer complaint department, or a customer services department, which is absolutley
Absurd. Overall after 2 days multi hours, and multiple phone calls I came within a hairs width of canceling my ALL of
My AT&T phones and services, and switching to Verizon. If your customer service doesn't pick up, then you will be
Losing a 10 year customer. Very disappointing.
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