I want somebody might have explained, "Do Not purchase XM Radio" this past year. I post this for anybody considering buying their support.
The organization has:
1. Billed me for support after notice that I'd offered radio stations 6 months earlier
2. Declined to permit me to talk to a person support boss regarding my challenge
3. Guaranteed a call-back on my criticism and didn't follow-through
4. Compelled me to contact through on the toll free quantity after which take a seat on store to be able to stop my bill
5. Educated me they'd be charging me till I demonstrated that I'd terminated the support, despite the fact that the termination went using a type on the site which a duplicate isn't supplied towards the client
Everything began throughout the summer of 2005 after I purchased and mounted an XM radio in my own automobile. I approached XM in Feb to inform them I and subsequently offered the vehicle in Jan had radio stations.
XM declined to stop my support and reimbursement the rest of the part of the entire year. I had been delivered a contact informing me that the support could be switched by me to some new stereo for the year's rest.
Weeks later, I obtained a telemarketing registered concept that XM had information for me personally. Since I no further had the support I had been amazed. Approximately I thought.
I experimented with contact their 800 support, but quit after waiting over 15 minutes on-hold. I delivered a contact informing them that the support had been terminated by me, but obtained a contact back that I'd to contact them immediate.
I called and talked with a few surly Customer Support Repetition called Angie (worker quantity 38191) about my bill. On purchasing another stereo she experimented with promote me and that I informed her I simply needed the bill terminated. She snapped that she simply tried to assist me keep my bill. No, she tried to avoid a termination. She held me on maintaining the support for 10 minutes attempting to sell me about the telephone.
She subsequently advised me that XM could be getting mean extra $12.97 for that quantity applied that month. I informed her number, that they were advised by me I had the support in March. She stated since the demand arrived in SHE COULD NOT SEE MY CONCEPT, on the web-form, therefore till I "demonstrated" I'd terminated, she charged me, despite the fact that the cost had n't been approved by me. She stated administrators that were only might see my mail.
I required to talk to a boss. I had been told I couldn't. I stated, " the $12.97 do not cost me, draw my mail type, or I would like to keep in touch with a boss."
This outstanding staff really believed to me, "If we got our clients at their term, XM would not create anything."
I will guess where she discovered this wonderful perspective — possibly strong in the administration of XM Radio. She explained — repeatedly — that the boss might contact me within 48-hours to go over the challenge.
I never received the phone call.
There's no method to contact anybody in control, no approach to challenge costs, and zero customer support at XM. Of scam, this smacks in my experience. Sirius is actually the best way to proceed.
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