Prometric will authorize any company to be a testing center for computer certification. Watch out. YOU MAY HAVE AN EXPERIENCE SIMILAR TO MINE.
At the above mentioned site the receptionist/proctor could not enter my name and address and credit card into the computer by himself. He was the only person on site, and I eventually had to walk him through the process. He kept making errors and this process took 45 minutes!
Next I sat down to take my exam. The monitor was flashing on and off during the entire test. To say this least this did not help me to perform my best on a test I had was well prepared for (industry experience/earned a diploma from a Cisco Networking Academy with an A average/studied supplemental material). As I neared the end of the test the computer shut down and restarted on the "start" screen. The proctor checked the files and it was recorded that I had not started yet! Another 45 minutes passed and I was able to answer the remaining questions. 50 questions. The passing score was 849. I got an 847. No doubt in part due to the hell I had gone through.
I called Prometric and they basically said there was nothing they could do, that their "authorized testing centers" were independent buisnesses. I couldn't get any of my money back or a voucher to retake the test when they had equipment that worked properly.
Waste of my time and $125.00.
PLEASE, if you are going to take a certification exam thru Prometric visit the testing site first and make sure the equipment works and the receptionist/proctor knows his or her job.
The Computer Networking Gym and Prometric don't give a damn about thier customers. You have been warned!
Larry
Durham, North Carolina
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