I ordered a video tape called "Demystifying The Devil" from the website http://www.mansonvideo.com on Jan 3,1999.
After waiting a couple of months I contacted the company and received an email response on March 23rd that said it would arrive in 5-7 days. Then on March 28th another email said that the release of the video had been delayed and that my credit card would not be charged, but it already had.
In April I got an email that orders would be refunded and on April 23,1999 I was emailed a receipt for a refund. The refund never showed up on my credit card account.
When I emailed the company Mr. Will Raee finally responded in June with simply, "Please contact your credit card company and inform them of this error. After they refund you order the video."
Because the refund occurred so long after the original purchase, my time to dispute the transaction with my credit card company closed.
My credit card company said they would honor the refund if they could get a receipt for the refund from the company. After several attempts to contact the company be email went unanswered, I wrote a letter. Mr Raee called me and said he would send out the new receipt. I waited 2 weeks and never recived it.
I emailed him and on Dec 7,1999 he claimed he sent it himself the same day he spoke to me, and said if I gave him the address again he would send it. I did, and needless to say I sent 4 more emails that went unanswered until I threatened to take him to court, to which he replied "Good! You do that."
I reported Rock Docs to the Better Business Bureau and of course the company never responded to the complaint. Next I contacted the U.S. Postal Inspection Service and was told the company was no longer at the address and had no forwarding address.
I searched who owned the domain name of the website I ordered from and found numerous addresses and companies listed under Mr. Raee's name. I forwarded the information to the Postal Service and they received no response to the complaint either.
Mr. Raee's current company is called TVX http://www.tvx.com
Please be alert for anything with either his, or his company's name in it and do not purchase anything that will support this liar and fraud.
Emily
Phoenix, Arizona
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