On Aug. 28, I discovered a withdrawal from my checking accout for a MasterCard in the amount of $159.95. I had no idea what this was, I never requested, ordered, nor authorized this withdrawal. I called my bank, they informed me that an ACH withdrawal was made my another bank inwhich they gave me the phone number, I called them immediately, they in return informed me that the withdrawal was made electronically because I ordered a pre-paid, load-up MasterCard from an online source. They gave me a phone number, it was to edpreporting. They told me they had all of my bank account information, how I have no idea, but they had it, they also said they had my authorization to make the withdrawal. Anyway, I told them that I wanted to cancel the order, they in turn told me I was eligable for a $100 refund and they would mail me the appropriate documents. I did receive the documents in the mail, I mailed them back in the time frame I was given. It has been one month and I keep getting the same response from them when I inquire about my refund "They need time to verify that they recieved the money". I mean really, it was taken from my account, I have the statement to prove it, plus the overdrawn fees, somebody got it, it went somewhere!
Please help me get my money back, I am in no position to just give money away, I have 5 kids I have to feed.
Madeline
Bronx, New York
U.S.A.
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