I ordered an NEC ND3550A DVD burner and eTrust ISS 2006 bundle from TigerDirect.com on June 8th (6/8), which has three rebates, CA-2400 (US) of $40, CA-2402 of $30, and TD-2680 of $20. I carefully checked and made sure that I met all requiements for the rebates, printed the rebate forms from OnRebate.com as instructed, and submitted everything for the rebates properly via usps.
I chose to receive my rebates via PayPal. Their rebate terms clearly state that I will receive my rebate payment within 8-10 weeks. The $20 TD-2680 rebate payment was received relatively soon. The other two rebates, $30 CA-2402 and $40 CA-2400 (US), have also been accepted on June 22 (6/22), which means that all the required documents have been properly received and that I should be able to expect my rebate payments within 8-10 weeks. However, it has been almost 14 weeks as of today since the rebates were accepted, but I have never received the payment.
I have tried to email them three times, twice to support@help. Onrebate.com and once to status@help. Onrebate.com, since 10 weeks after my rebates were accepted, but have never received a response. The only phone number on their web pages, (888) 222-9300, was totally not helpful at all, either. The only things I could do via the phone were to check the rebate status (which I've already known that they were accepted and are being processed) and to listen to the stupid FAQs which can be found on the web pages. I was never able to contact a real person to ask about my rebates. It seems that the only way to contact them for real is to file a consumer complaints to get their attention.
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