On 10/06/01 We purchased a HP7935 with Microsoft Windows XP. We were not told that the drivers for this computer were not ready for this computer and would not be ready until the last of October.
The latter part of October, the CD drive went out. We carried it back and they replaced the unit with one supposed to be exactly like the one we had. We had to reload all our personal stuff on it We also had to download the drivers for this computer, again. This was on November 1.
We tried to load a speech recognition program this week and it kept telling us that we needed 128 MB memory. Checking the computer, we found that, even though on the front of the computer it stated that it has 128MB memory, that it has only 112.
Today, June 4, we went back to the store in Tyler. The salesman, whose nametag said "Mike", told us it was like a car motor with 600 horsepower—that by the time it got to the wheels the horsepower would be less.
He said all computers were like that. You don't get the memory you purchase, that it is always less. If this is true, then they are selling them under false information.
He agreed to sell us a Memory Master Upgrade kit for 1/2 price. We paid 16.23, but we feel we should not have been charged. He also said they would demonstrate to us on one of their computers how to install it.
He turned us over to a young man who was very polite and took our money, but stated that he did not know how to install this. He contacted a salesperson named Darrell.By the way, he was the only person employed that could do this we were told.
Darrell was busy with another "customer" for about 20 minutes, maybe more. We overheard the conversation and he was discussing fishing with this lady. She had tried to walk away a few times and he would begin another conversation with her.
The young man contacted him a couple of times that we were waiting. He just kept on with his conversation, he knew we were waiting and just did not want to be bothered with us.
We left the store and needless to say will never purchase anything from Circuit City Stores again and thought this needed to be brought to the attention of someone else.
Tom
Quitman, Texas
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