It's with good outrage I create you this notice, wishing that having attained my rope's finish, your post might drive VERIZON correct my issue and to fix their errors. My partner and that I registered for Verizon DSL support of 2005 in NOV or DEC - something that people actually needed. We decided to a-1-year agreement, and settled whichever costs were needed, such as the price of sending other tid-bits along with the device which were essential for DSL connection. It's today SEPTEMBER and also to this day we DON'T HAVE or have we EVER ENDURED the DSL service, however VERIZON hasbeen CHARGING us!
Both my husband and that I have now been about the telephone, all-but on our fingers and legs seeking assist in the problem. The final phone I designed to them was an intro that is real, I had been so sure the issue would be sorted out But as normal, I had been LIED to.
You'll not start to comprehend my disappointment, you could manage me the full time to describe. We were informed, whenever we first registered for DSL, that people would have it... 2-3 weeks might take but we'd. They called back again to state that the area was 'reserved' which the moment anything became accessible, we'd get up to speed... Actually, which was in 2005!! They named after of a month to express that people were up to speed, which we're able to begin 'experiencing' the support, Etc.-But THE REALITY of the problem is the fact that we were NEVER linked, the deviceis lighting keeps blinking and that's detailed of anything preventing the party, approximately I had been informed.
I talked to a lot of people, I'm dizzy in the run around, and 'being on-hold' etc etc... Lastly this season, I talked to Jordan who reassured me he might check out the issue, and might send anyone out to troubleshoot the issue etc... That I verify the visit and ought to call-back. See and lo, after I called back again to 'verify' the visit, there is NO APPOINTMENT designed for one to arrived at my condo, or did anybody understand what I talked about. I had been informed that I really could create a scheduled appointment but that I had a need to give a 4hr screen to them??? To maintaining the client content whatever happened? I operate till 7pm, until 5pm or afterwards each weekday, my spouse... I had been ready to discount with my chef for an earlier leave for just one evening, to become house at 4pm, just-so they might come and repair the problem... But which was bad enough. You observe, I'd TO COMPREHEND so I'd to become accessible from 1pm since their visit could be at 4pm, and they required a-4 TIME SCREEN!!! Complicated? Imagine I experienced.
Then I tried to inform them I needed reimbursement for that weeks and weeks that I've been spending money on DSL, nicely... Which was another problem... They might just reimburse me for just two or 3 mths back, that we GLADLY ACCEPTED, but understand this (the very best component)... They might also throw-in 30 days (SEPTEMBER) free DSL... WOW!!! Exactly What A offer!!! I really could truly notice myself opting for that if perhaps I'd DSL
I've named all of the figures they explained to contact... Voiced with Lauren and Barbara, to Rob and Linda, Nancy and Annie, and do not forget Angela... These all helped me? NO WHERE! The final contact I designed on JULY 30th to them, I invested 42 units about the telephone, detailing what I've experienced... I'm so tired of it, it's no further amusing. After I questioned about eliminating this 'mythical' support, I had been informed that I'd need to SPEND A CHARGE!!! Is the fact that the topping about the dessert? Tension in my own existence for several these weeks although to ensure that implies that I've been spending money on practically nothing. Where's the justice within this? Every you contact to protest about this, you've togo within the whole point after which some nice voice-over the telephone claims nonsense like "I am aware" and "I'll consider this and obtain back"- that they NEVER do, I'm the main one calling constantly!
The final statement I'd to pay for was little, given that they offered me credit for that month or two they stated these were just permitted to provide... But this really is simply UNDESIRABLE. Just how can there be a business permitted, in age and this day, like myself is beyond me... Who do I change to in times such as this to cheat folks??? I can't think that they are able to actually escape with this specific in a culture for example mine... It's all at my cost... I've gotten the continuous pleas I've been producing to no outcomes sort and that I believe this really is completely INCORRECT. Please, should you choose not trust me, phone Verizon, I'd like to notice their view of everything... They're simply incredible.
I'd like this issue resolved... I'd like my money all back also, for difficulty and that distractions I've experienced for more than 6 mths I deserve. Trust me after I state that it has been an extremely demanding job for me personally, when I could guarantee you this is a real issue for me and that I might relish it should you might help my criticism.
Thanks,
Lisa
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