The company charges a 3 day trial membership at $4.95, however within 15 minutes of activating the membership, all materials on the website are no longer accessible. There is a message stating the trial member must upgrade to a full monthly membership at the rate of $29.95 in order to use the webpage. I attempted to contact customer service representatives online chat session provided on the company website, however I was told that in order to view materials trial members would have to upgrade from the $4.95 plan to the $29.95 plan. I asked the representative, why my trial membership was working fine but suddenly 15 minutes later nothing was working on the webpage anymore. The representative states that they cannot help me with the situation. I demanded a refund and the representative denied it and signed off promptly.
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