Complaint / Review
MSN Dial-up
Dial-Up Account Still Billed Two Weeks After Cancellation

I requested MSN dial-up and could not connect from my phone line, so I called MSN customer service and requested an immediate credit to my account, as there was never any service rendered. The phone rep seemed to have the understanding of a ten-year-old, but I clearly stated, "Cancel the account." It is still billed to my credit card two weeks later.

I would like to be part of a class action suit, because I am sick and tired of customer service nightmares and of everyone having to make a full-time job out of recovering funds that are due.