My Fiancee proposed with a ring he, in good faith, purchased from Bidz.com. That was the beginning of our nightmare. I noticed a stone loose and also that the setting was askew and offline. I took it to a jeweller who confirmed the setting was off but that the stone was broken, not loose as I had thought originally. He has quoted $900 to repair and replace.
We contacted bidz to advise this and were told we were outside their return policy, eventually we were given a return number. Sadly I have fallen in love with my ring and what it should represent which is my partners love and comittment to me and dont want to be without it, let alone return it. Bidz will not give a replacement, nor will they repair the ring. I believe they should give a full refund so I may get my ring repaired. My partner is gutted at what has happened and feels so low, thinking he had given me a "crappy ring". This will be our memory for a while to come of what should be a wonderful occasion.
Upon browsing the internet I have noted many many more people that have had terrible dealings with bidz. I feel this company should be closed down. They advertise perfect and wonderful jewellery, only to be sending out what I feel is shabby and sub-standard.
As you can imagine this whole situation is awfully upsetting to me and I will make it my job to ensure this company is pulled up for its wrongdoings.
Sarah
melbourne, victoria
Australia
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