We brought an old laptop at Geek Squad at Best Buy to be serviced. We were asked to pay about $70 dollars for their "diagnostics" and was told that they will contact us within 48 hours to let us know what is wrong with our laptop or whether they can fix it.
After six (6! Yes 6) days and only after we went there to inquire about the laptop, this guy at the counter simply said they can not fix the laptop. When asked what was wrong with it and why can they not fix it, he simply said "I don't know" (I kid you not).
So we asked for a report of the diagnostics and he handed us a folder (alhtough I must admit the folder was quite cute) and asked us to sign a paper stating that we acknowledge taht service has been performed by the geek squad.
The folder handed to us merely contained the invoice and not report of any diagnostics. We asked for a refund considering that they did not do anything with the laptop. We recognize the fact that we paid for diagnostics and that we pay whether or not they can fix the laptop; but we expected that at least we get a diagnostics report. Some evidence that work was done on the laptop.
Then we asked why it took them so long, since they told us that someone will contact us within 48 hours. Again the answer was "i don't know".
It was clear to us that talking to this geek is counterproductive. We did not want to stay in that store a minute longer. It was a nice Sunday and that encounter was ruining most of it. So we refuse to talk to a person who obviously do not care if he is giving any service at all.
We walked out with the laptop and vowed never to return to the geek squad. So please beware of this, if you do have something serviced with these guys, make sure that you call them and hound them about your computer; no one around the store will go out of their way to be of service.
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