The following is part of an email I sent to a tech support representitive at apple:
I recently bought a season pass to the TV show 'Scrubs Season 5 from iTunes. I noticed that I have not received any new episodes so I checked, there are 5 new available. The associated web order number is M*. Having looked at the order it looks like each episode I have was purchased one at a time. That is not how I purchased them, buying each episode one at a time not only costs more then the season pass but also means I have to pay for all additional episodes as they come out, frankly I am more intelligent then that. Yes I know you are thinking "sure you are" for that is the standard response most tech help people have upon reading a story like mine. This is why I no longer have faith in customer service. Looking at my web orders it also shows that I purchased The Office season 1 one at a time on web order number M* when in fact I purchased the season pass, this one is not so important because season one only has six episodes and they all downloaded, also the price to buy them one at a time matches the season pass price so I am not upset over this mistake. Please fix the issue with 'Scurbs season 5
This is only one of many issues I am currently trying to resolve with iTunes online. Some other issues include Avatar the last air bender season 1 which has new episodes available, iTunes acknowledges I have the season pass but still will not let me download. Also all of the music I purchased from iTunes was purchased on my work computer, that computer crashed, when it crashed I lost all that music. Now I can not download the songs into that or any other computer. When I try it tells me I have already purchased the song, explains to me that buying it again will give me duplicate songs on my play list, then asks if I want to buy it again anyway. Lastly I purchased Commander and Chief Season 1 all the episodes downloaded for this purchase. I was watching the episodes when my computer was suddenly not authorized to view any of the Commander and Chief season 1 episodes anymore. The real kicker is that this computer is still authorized for all my other downloads but this one just stopped being authorized all of the sudden. I was switching between episodes. My wife and I had just watched the first three and we where finally getting to the ones we had not yet seen on TV when it gave the error. I have had repeated emails about these issues, but as of yet I have not had any resolution to any of these problems, mostly I have received the answer If you still have items for download go to the download purchases button. Otherwise you have received all of you orders, have a nice day.
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