Apple

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 402 historical complaints about Apple, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Can't get enoughPublished Jan 4, 2014 · Historical consumer allegation
• Didn't follow through with promisesPublished Nov 3, 2013 · Historical consumer allegation
• Re: Rude CSR named "Chantal"Published Oct 28, 2013 · Historical consumer allegation
• Consumer ReportPublished Sep 6, 2013 · Historical consumer allegation
• Consumer ReportPublished Sep 3, 2013 · Historical consumer allegation
• Consumer ReportPublished Aug 31, 2013 · Historical consumer allegation
• Consumer ReportPublished Aug 30, 2013 · Historical consumer allegation
• Consumer ReportPublished Aug 22, 2013 · Historical consumer allegation
• Consumer ReportPublished Aug 9, 2013 · Historical consumer allegation
• Complaint about their storePublished Aug 7, 2013 · Historical consumer allegation
• Consumer ReportPublished Jul 15, 2013 · Historical consumer allegation
• Consumer ReportPublished Jul 11, 2013 · Historical consumer allegation
• Consumer ReportPublished Jul 8, 2013 · Historical consumer allegation
• Consumer ReportPublished Jul 2, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 28, 2013 · Historical consumer allegation
• Apple Hardware/SoftwarePublished Jun 23, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 18, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 17, 2013 · Historical consumer allegation
• Consumer ReportPublished Jun 16, 2013 · Historical consumer allegation
• Love for Apple MacBook Pro - Apple Macbook ProPublished Jun 15, 2013 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.apple.com/
• Apple Support (U.S.): technical and account support: 1-800-275-2273 48 complaints mention this number
• Apple 1-800-MY-APPLE line (gift returns, price adjustments): 1-800-692-7753 23 complaints mention this number
• Apple Cash and person-to-person payments (Apple Contact page): 1-877-233-8552
• Customer Service for online orders that arrived damaged or incorrect: 1-800-676-2775 5 complaints mention this number
• Report a Problem: request a refund for apps, subscriptions and content: https://reportaproblem.apple.com/
• Get help with charges from apple.com/bill: https://support.apple.com/en-us/120164
• Corporate switchboard listed in SEC filings and BBB (not a support line): (408) 996-1010 177 complaints mention this number

Locations

Apple: unfamiliar iTunes or Apple charges, refunds, returns, subscriptions and support (checked October 14, 2026)

People searching this page are usually (a) people looking at an unfamiliar charge that mentions Apple or iTunes on a card or bank statement, (b) buyers of an iPhone, Mac or other device with a return, repair or warranty question, or (c) users with a subscription, refund or locked-account problem. The routes below come from Apple's own pages opened on October 14, 2026; check them for current numbers and wording.

• Unfamiliar charge: Apple's page 'Get help with charges from apple.com/bill' says such a charge 'could be for apps, subscriptions, music and movie purchases, or more from Apple', and tells you to sign in at reportaproblem.apple.com to view what was purchased with your Apple Account, request a refund, and cancel subscriptions. If you use Family Sharing with Purchase Sharing turned on, the page says the Family organizer can see family members' purchases. Some complaints in our archive describe statement text such as 'APL*APPLE ITUNES STORE' followed by a phone number; the page above is the one Apple publishes for charges on statements.
• Refund for apps, subscriptions or content: Apple's refund page says to sign in at reportaproblem.apple.com, choose 'I'd like to' then 'Request a refund', give a reason, choose the item and submit. It adds that 'If Apple approves your request, it might take additional time for the funds to return to your payment method' and that refund eligibility 'might vary by country or region'. For requests it cannot handle there, the page says to contact Apple Support.
• Cancel a subscription: on iPhone, Apple's page lists: in Settings tap your name, tap Subscriptions, tap the subscription, tap Cancel Subscription; if there is no Cancel button or you see an expiration message in red text, it says the subscription is already canceled.
• Return a product bought from Apple: the U.S. Returns & Refunds page says you 'have 14 calendar days to return an item from the date you received it', that only items purchased directly from Apple can be returned to Apple, and lists as ineligible for return opened software, electronic software downloads, Apple Gift Cards and Apple Developer products. For card payments it says refunds are sent to the card-issuing bank within five business days of receipt of the returned item.
• Phone: Apple Support (U.S.) 1-800-275-2273 per Apple's Contact page; for online-order problems the Returns page gives Customer Service 1-800-676-2775, and 1-800-MY-APPLE, which that page gives for gift-return help, requests for a price adjustment within 14 days and ZEISS insert returns.
• When a refund can be refused: the same Media Services Terms say that 'Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim'.
• Carrier-activated iPhone or iPad: the Returns page has a section 'iPhone and iPad Returns — Wireless Service Cancellation' saying that returning the device 'may not automatically cancel or reset your wireless account' and that you are responsible for your wireless service agreement and its fees.
• Warranty: Apple's U.S. iPhone/iPad warranty document is titled 'Apple One (1) Year Limited Warranty' (apple.com/legal/warranty/products/ios-warranty-document-us.html); repair-dispute readers should read its terms.
• Apple Cash: Apple's Contact page lists 'Apple Cash and person-to-person payments: 1-877-233-8552'; transfers made with Apple Cash are separate from apple.com/bill charges.
• Outside Apple: you can also dispute a card charge with your card issuer, and file a complaint with the CFPB (consumerfinance.gov/complaint, phone (855) 411-2372 as shown on that site on October 14, 2026) or the FTC. Keep order numbers, receipt emails ('receipt from Apple' or 'invoice from Apple', per Apple's refund page), dates and the names of anyone you spoke with.

Two Apple texts that read differently. Apple's Media Services Terms (last updated September 14, 2026) say 'All Transactions are final' and that if technical problems prevent delivery of Content, 'your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple'. Apple's refund page, quoted above, invites refund requests through Report a Problem. Both are Apple's own current wording and are shown as published.

Regulator actions: FTC (2014), CFPB (2024), state attorneys general (2020), European Commission (2025)

FTC consent order on in-app purchases (2014). According to the FTC's press releases, in January 2014 Apple agreed to settle an FTC complaint alleging that it billed consumers for in-app charges incurred by children without parental consent. The FTC said the settlement required Apple to change its billing practices so that it obtains 'express, informed consent' before charging for in-app purchases, and to provide full refunds 'totaling a minimum of $32.5 million' to consumers billed for accidental or unauthorized in-app charges incurred by children, with any unspent balance within 12 months of the order becoming final remitted to the Commission. The FTC approved the final order in March 2014 by a 3-1 vote (Commissioner Wright dissenting). The FTC's case page lists the matter as FTC File No. 112 3108, a Part 2 consent.

CFPB order on Apple Card (October 23, 2024; terminated September 22, 2025). The CFPB's enforcement page says the Bureau 'found that Apple violated the Consumer Financial Protection Act of 2010 by failing to send transaction disputes to Goldman and in relation to its enrollment practices for Apple Card Monthly Installments', and that the order required a $25 million civil money penalty. Apple consented to the order 'without admitting or denying any of the findings of fact or conclusions of law, except that Respondent admits the facts necessary to establish the Bureau's jurisdiction'. The CFPB's page records that on September 22, 2025 the Bureau terminated the order and waived any alleged non-compliance, and that Apple had paid the $25,000,000 penalty. A separate order against Goldman Sachs Bank USA, the card issuer, is not part of this profile.

Multistate attorneys general settlement over iPhone performance (announced November 18, 2020). Connecticut's Attorney General announced that a coalition of over 30 attorneys general reached a $113 million settlement with Apple over the 2016 iPhone performance reduction (throttling). The release states the attorneys general allege that Apple discovered that battery issues were leading to unexpected shutdowns and concealed them, leading to a December 2016 software update that reduced performance; it says the settlement includes injunctive relief requiring truthful ongoing disclosure of battery health and phone performance, and that Apple had agreed to pay up to $500 million to consumers in a related private class action. The release presents these as the attorneys general's allegations.

European Commission (Digital Markets Act). Apple's fiscal 2025 Form 10-K says that on April 23, 2025 the Commission fined the company 500 million euros in its Article 5(4) investigation and issued a cease and desist order requiring the company to remove technical and commercial restrictions that prevent developers from steering users to alternative distribution channels outside the App Store, that Apple has appealed, and that the company 'believes that it complies with the DMA'. This concerns developers and the EU rather than U.S. consumer refunds.

Who is Apple: entity, who sells what, and Apple Card

Apple Inc. is the registrant on SEC filings (CIK 0000320193), a California corporation headquartered at One Apple Park Way, Cupertino, with stock listed on Nasdaq as AAPL. Its fiscal 2025 Form 10-K says it designs, manufactures and markets smartphones, personal computers, tablets, wearables and accessories and sells related services, including AppleCare support plans and payment services such as Apple Card, 'a co-branded credit card', and Apple Pay. SEC EDGAR lists the company's earlier name as Apple Computer Inc (filings through January 4, 2007).

Who is the seller. Apple's Media Services Terms define 'Apple' for users in the United States, including Puerto Rico, as Apple Inc.; for customers of Apple Distribution International Ltd. or Apple Services Pte. Ltd. those entities are named as merchant of record for certain content, and for many App Store apps the terms say Apple acts as an agent for the app provider and is not a party to the sales contract between you and the developer. That distinction matters for a charge for an in-app item: the refund page says to request it through Report a Problem.

Apple Card. The CFPB's enforcement page describes Apple Card as a credit card integrated with Apple software, with Goldman Sachs Bank USA extending the credit and handling disputes at the time of the CFPB's 2024 order. JPMorganChase's release says that Apple and Chase announced that Chase will become the new issuer of Apple Card with an expected transition in approximately 24 months, that closing is subject to regulatory approvals, and that during the transition Apple Card users can continue to use their card as they normally do; until then, the card issuer named in your cardholder agreement is the party for questions about card balances and interest.

Latest events checked. The company's fiscal 2025 Form 10-K was filed October 31, 2025 (the next annual report was not yet on EDGAR when checked on October 14, 2026). Court activity in the Epic Games and Department of Justice cases is summarised in the litigation section from the live dockets.

Complaint record: our archive, BBB, Trustpilot and CFPB as displayed on October 14, 2026

usacomplaints.com archive. We link 402 published posts dated 2001 to 2014 whose offender field names Apple Inc. or a variant (Apple, Apple Inc, Apple Computer, Apple Store, Apple iTunes, iTunes, and card-statement text such as 'APL*Apple iTunes Store'). They were written by individual visitors, are unverified, and reflect the periods in which they were submitted; most are from 2008 to 2013 and many concern products and services that have since changed. Of these, 92 carry offender text beginning 'APL', which is how the charge appears on the writers' statements; several writers say they never had an Apple account, and the page does not take a position on whose charge each was. By a simple keyword match across the linked posts (a post can match more than one group): 116 mention a repair, warranty, defect, battery or replacement; 100 mention customer service or support handling; 94 mention a refund, rebate, gift card or store credit; 69 mention an unauthorized, unrecognized or disputed charge; and 21 mention a password, locked account or Apple ID problem. The archive also contains 2012 posts in which writers report prize or lottery text messages that cite Apple and point to unrelated web or email addresses; the writers describe them as unsolicited messages, and they are not linked here as complaints about Apple's own conduct. Posts naming other businesses whose names merely contain 'Apple' are not linked.

BBB. BBB profile for Apple Inc., 1 Apple Park Way, Cupertino, CA (headquarters and corporate-owned locations), as displayed on 2026-10-14: not BBB Accredited, rating A-, with the reason shown 'Failure to respond to 6 complaint(s) filed against business'; complaints tab '11,765 total complaints in the last 3 years' and '4,361 complaints filed in the last 12 months'; reviews tab '1.13/5 stars, Average of 491 Customer Reviews'. The BBB letter rating and the review average are different measures and are shown as displayed. Per the page's raw data, file opened 1990-05-01 and business started 1976-04-01. BBB lists a separate Apple Inc. file at 1 Infinite Loop; it was not used.

Trustpilot. Trustpilot page for www.apple.com as displayed on 2026-10-14: 12,858 reviews, score 1.7, 'Unclaimed profile'. Trustpilot states it does not fact-check reviews.

CFPB. A lookup of the CFPB consumer complaint database's company-name suggestions on 2026-10-14 returned no company named 'Apple Inc', 'Apple Inc.' or 'Apple Card' (a search for 'Apple' returned other, unrelated company names); this does not mean consumers cannot complain to the CFPB about Apple Card, and Goldman Sachs Bank USA does appear in that database as a separate company.

Lawsuits: Epic Games, Department of Justice, Siri privacy class action

The 10-K for fiscal 2025 names three matters in Item 3: the Digital Markets Act investigations (above), the Department of Justice lawsuit and Epic Games. Status below is from the live dockets opened on October 14, 2026. Apple's position in each is stated as the company states it.

Epic Games v. Apple. Epic sued over the App Store's rules; the 2021 injunction bars Apple from prohibiting developers from including buttons or links that direct customers to other purchasing mechanisms. The Ninth Circuit's December 11, 2025 opinion says: 'We affirm the district court's contempt findings. We reverse and remand in part the district court's imposition of civil contempt sanctions'. The Supreme Court's docket shows Apple's stay application (No. 25A1213) 'denied by Justice Kagan' on May 6, 2026, and its June 30, 2026 order granted Apple's petition (No. 25-1311) 'limited to Question 1'. The Supreme Court docket also shows a second stay application (No. 26A194), administratively granted by Justice Kagan on August 12, 2026 and denied on August 13, 2026, Apple's merits brief on September 14, 2026 and respondent's brief due November 13, 2026. The district court docket shows Apple's remand proffer on August 13, 2026, Apple's same-day motion for referral to a settlement conference (opposed by Epic on August 17, 2026) and status reports through October 9, 2026. This is a dispute between a developer and Apple about commissions on purchases outside the App Store; no consumer refund program is described in the sources opened.

United States v. Apple Inc. The 10-K says the DOJ and a number of state and district attorneys general sued Apple in the District of New Jersey on March 21, 2024, alleging monopolization or attempted monopolization in smartphone markets, and that Apple 'believes it has substantial defenses and intends to vigorously defend itself'. The docket shows pre-trial discovery activity, with a text order on October 13, 2026 adjourning a case management conference to November 9, 2026. The sources opened do not show a trial date.

Lopez v. Apple Inc. (Siri). The settlement website says Apple 'denies all of the allegations made in the lawsuit' and that the settlement 'provides for a $95 million fund' for class members whose confidential communications were allegedly obtained as a result of an unintended Siri activation. The docket shows a final approval order signed September 4, 2025, amended on September 22 and again on October 14, 2025, a notice of appeal filed November 12, 2025 by Potter Handy LLP (Ninth Circuit No. 25-7160; its status was not checked on the appellate docket), and further entries through April 2026. The settlement site states that final reissued payments are scheduled for September 21, 2026, to be cashed or deposited by November 5, 2026; claim, opt-out and objection deadlines were July 2, 2025.

Landsheft v. Apple Inc. (Siri Apple Intelligence features). The settlement website says Apple 'denies all of the allegations made in the lawsuit' and that Apple will pay $250 million into a settlement fund for purchasers of an iPhone 15 Pro, iPhone 15 Pro Max or any iPhone 16 model between June 10, 2024 and March 29, 2025. The docket shows an order granting preliminary approval signed July 17, 2026 and a final approval hearing set for February 24, 2027; the site lists December 21, 2026 as the deadline to file a claim, exclude yourself or object. Final approval is pending.

Other consumer class actions against Apple exist; this page lists only matters whose current dockets or order text were opened on October 14, 2026.

Is Apple Legitimate?

Apple Inc. is an SEC registrant that files annual and quarterly reports (CIK 0000320193), identifies its headquarters at One Apple Park Way, Cupertino, and publishes support, refund, return and subscription-cancellation pages for consumers (links above). Its fiscal 2025 Form 10-K lists the Digital Markets Act investigations, the Department of Justice lawsuit and the Epic Games case as its principal legal proceedings.

The record above also shows the other side: the FTC (2014) and the CFPB (2024) each entered consent orders involving Apple, the CFPB order without admission or denial and later terminated; a multistate group of attorneys general announced a $113 million settlement over iPhone performance in 2020; and a $95 million Siri privacy class settlement was approved in 2025 with Apple denying the allegations. BBB's complaints tab, as displayed on October 14, 2026, shows 11,765 complaints in the last 3 years, and Trustpilot shows a 1.7 score from an unclaimed profile (counts are in the complaint-record section). Whether a particular charge, repair or refund was handled fairly is a matter for your own documents and Apple's response to them.

Court & Public Records

Company Relationships

• Affiliated with: Goldman Sachs Bank USA
• Affiliated with: Apple Distribution International Ltd.
• Affiliated with: JPMorgan Chase Bank, N.A. (Chase)

Frequently Asked Questions