Apple Reviews & Complaints

Contacts

• VerifiedOfficial websiteapple.com ↗

Customer service & general contact

• VerifiedApple customer support line for the U.S.1-800-275-2273 45 complaints mention this number
• VerifiedOnline orders that arrived damaged or incorrect, Apple Customer Service1-800-676-2775 5 complaints mention this number

Cancel, billing & returns

• Verified1-800-MY-APPLE: gift-return help, price adjustments, ZEISS insert returns1-800-692-7753 23 complaints mention this number
• VerifiedApple Cash and person-to-person payments1-877-233-8552
• VerifiedReport a Problem: request a refund for apps, subscriptions and contentreportaproblem.apple.com ↗
• VerifiedGet help with charges from apple.com/billsupport.apple.com/en-us/120164 ↗

Corporate & press

• Listed by BBBCorporate switchboard listed in SEC filings and BBB (not a support line)(408) 996-1010 175 complaints mention this number

Locations

• HeadquartersOne Apple Park Way Cupertino CA 95014

Apple: unfamiliar iTunes or Apple charges, refunds, returns, subscriptions and support

Most people with an Apple problem fall into one of three groups: they see an unfamiliar charge mentioning Apple or iTunes on a card or bank statement; they bought an iPhone, Mac or other device and have a return, repair or warranty question; or they have a subscription, refund or locked-account problem. These are the routes Apple itself publishes, followed by the outside options.

• Unfamiliar charge: Apple's page on charges from apple.com/bill says such a charge could be for apps, subscriptions, music and movie purchases or other Apple services. Sign in at reportaproblem.apple.com with your Apple Account to see what was bought, request a refund or cancel a subscription. If you have more than one Apple Account, check each one, and check your email for an Apple receipt or invoice for the same amount. In a Family Sharing group with Purchase Sharing turned on, the family organizer is billed for family members' purchases and can see them there. Older statements often showed the charge as 'APL*APPLE ITUNES STORE' followed by a phone number. If neither you nor a family member made the purchase, Apple's guidance for a possibly compromised account is to change your Apple Account password and remove devices you do not recognize at account.apple.com; also tell your card issuer.
• Refund for apps, subscriptions or content: sign in at reportaproblem.apple.com, choose 'I'd like to', then 'Request a refund', pick the reason and the item, and submit. Apple says to expect an update within 24 to 48 hours, that an approved refund might take additional time to reach your payment method, and that refund eligibility might vary by country or region. For refunds you cannot request on that site, Apple says to contact Apple Support.
• Cancel a subscription: on iPhone or iPad, open Settings, tap your name, tap Subscriptions, tap the subscription and tap Cancel Subscription. If there is no Cancel button, or you see an expiration message in red text, the subscription is already canceled. Apple gives separate steps for Mac (App Store app), Windows (Apple Music or Apple TV app) and Android (account.apple.com).
• Return a product bought from Apple: Apple's U.S. policy gives you 14 calendar days from the date you received the item, with all cords, adapters and documentation. Only items bought directly from Apple, online or in an Apple Store, can be returned to Apple; items bought from other retailers follow those retailers' policies. Opened software, electronic software downloads and Apple Gift Cards cannot be returned. If you paid by credit or debit card, Apple sends the refund to your card-issuing bank within five business days of receiving the returned item. The same policy says returned products may need to be inspected first and that an approved refund or exchange is issued within 10 business days, so allow for both before chasing your bank.
• Price drop after purchase: if Apple lowers the price of an Apple-branded product within 14 calendar days after you received it, you can ask for a refund or credit of the difference at an Apple Store or by calling Retail Customer Care at 1-800-MY-APPLE within 14 days of the price change; limited-time promotions and sales events such as Black Friday are excluded. Price protection covers up to 10 units of a product, and Apple may ask you to bring the product or show proof that you have it.
• Phone: Apple Support in the U.S. is 1-800-275-2273. For an online order that arrived damaged or incorrect, call Customer Service at 1-800-676-2775 or take it to any U.S. Apple Store. 1-800-MY-APPLE (1-800-692-7753) handles gift-return help, price adjustments and ZEISS optical insert returns.
• When a refund can be refused: section B of Apple's Media Services Terms says Apple may suspend or cancel payment or refuse a refund request if it finds evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim.
• Carrier-activated iPhone or iPad: Apple's returns policy warns that returning the device may not automatically cancel or reset your wireless account, and that you remain responsible for your wireless service agreement and its fees. Contact the carrier separately.
• Warranty and repairs: iPhone and iPad come with the Apple One (1) Year Limited Warranty, which runs one year from the original retail purchase and covers defects in materials and workmanship. It excludes accidental and liquid damage, cosmetic damage and unauthorized modifications, and treats batteries as consumable parts unless they fail because of a defect in materials or workmanship. The warranty states that you may also have other rights under your state's law.
• Apple Cash: Apple's line for Apple Cash and person-to-person payments is 1-877-233-8552. Apple Cash transfers are separate from apple.com/bill charges.
• If Apple does not resolve it: for a charge on a credit card, send your card issuer a written billing-error dispute to the billing-inquiries address on your statement (not the payment address), so that it arrives within 60 days after the first statement showing the charge was sent to you, as the Fair Credit Billing Act requires; debit and prepaid cards fall under different rules, the Electronic Fund Transfer Act, where reporting quickly limits your losses, so contact your bank at once. Complaints about Apple Card can go to the CFPB at consumerfinance.gov/complaint or (855) 411-2372. For other Apple purchases you can report the problem to the FTC at ReportFraud.ftc.gov, file a complaint with your state attorney general or with the California Attorney General at oag.ca.gov, since Apple is based in California, and file a complaint with the BBB. Keep order numbers, the Apple receipt or invoice emails, dates, and the names of anyone you spoke with.

What Apple's terms say about refunds. Section B of Apple's Media Services Terms says 'All Transactions are final' and that if technical problems prevent or unreasonably delay delivery of Content, 'your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple'. Apple's support pages give Report a Problem as the way to ask for a refund on apps, subscriptions and media, and Apple decides each request.

Company Information

Legal name

Apple Inc.

Founded

1976

Business type

Publicly traded U.S. consumer-electronics, software and services company (iPhone, Mac, iPad, wearables, App Store, iTunes/Apple Music, AppleCare, Apple Card with a bank partner)

Website

apple.comSource: Apple Support contact page, checked 2026-11-01

Headquarters

Cupertino, CASource: Apple Inc. Form 10-K for fiscal 2025 cover page and Apple Media Services Terms, checked 2026-11-01

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 396 historical complaints about Apple, published between 2001 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Unauthorized Debit Card Charge For A Purchase I Never MadePublished Jun 24, 2016 · Historical consumer allegation
• All my devices work together and the app store is greatPublished Jan 4, 2014 · Historical consumer allegation
• iPhone 5 replacement promised but old phone returnedPublished Nov 3, 2013 · Historical consumer allegation
• Specialist rude about late appointment but manager resolved issuePublished Oct 28, 2013 · Historical consumer allegation
• Repeated $19.99 Apple charges that were not my daughterPublished Sep 6, 2013 · Historical consumer allegation

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Complaints about Apple: consumer reports, BBB and Trustpilot

Consumer reports on this site. 396 published complaint reports are linked to this profile. They name Apple Inc. or a variant such as Apple Computer, Apple Store, iTunes or card-statement text like 'APL*Apple iTunes Store'. They were written by individual consumers, are not verified, and most are older reports about products and services that have since changed. The most common topics are device defects, repairs, warranty and battery problems; dealings with customer service; refund, rebate and gift card requests; charges the writer says they did not authorize or recognize, including from people who say they never had an Apple account; and locked accounts or Apple ID passwords. Reports about prize or lottery text messages that use Apple's name but point to unrelated web or email addresses are not linked here, because they are not about Apple's own conduct, and neither are reports about other businesses whose names contain 'Apple'.

BBB. BBB's profile for Apple Inc. at 1 Apple Park Way, Cupertino, shows the company as not BBB Accredited, with an A- rating; the reason BBB gives is a failure to respond to one complaint. It lists 11,865 complaints in the last 3 years, 4,353 of them in the last 12 months, and an average customer review score of 1.14 out of 5 from 486 reviews. The letter rating and the review average are separate measures.

Trustpilot. Trustpilot's page for www.apple.com is unclaimed by the company and shows 12,924 reviews with a TrustScore of 1.6 out of 5. Trustpilot does not verify the facts in reviews.

CFPB. Complaints about Apple Card, as a credit card, can be filed with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint; the CFPB forwards them to the card issuer, currently Goldman Sachs Bank USA.

Regulator actions: FTC (2014), CFPB (2024), state attorneys general (2020), European Commission (2025)

FTC consent order on in-app purchases (2014). According to the FTC's press releases, in January 2014 Apple agreed to settle an FTC complaint alleging that it billed consumers for in-app charges incurred by children without parental consent. The FTC said the settlement required Apple to change its billing practices so that it obtains 'express, informed consent' before charging for in-app purchases, and to provide full refunds 'totaling a minimum of $32.5 million' to consumers billed for accidental or unauthorized in-app charges incurred by children, with any unspent balance within 12 months of the order becoming final remitted to the Commission. The FTC approved the final order in March 2014 by a 3-1 vote, with Commissioner Wright dissenting; the matter is FTC File No. 112 3108.

CFPB order on Apple Card (October 23, 2024; terminated September 22, 2025). The CFPB's enforcement page says the Bureau 'found that Apple violated the Consumer Financial Protection Act of 2010 by failing to send transaction disputes to Goldman and in relation to its enrollment practices for Apple Card Monthly Installments', and that the order required a $25 million civil money penalty. According to the consent order, Apple consented to it 'without admitting or denying any of the findings of fact or conclusions of law, except that Respondent admits the facts necessary to establish the Bureau's jurisdiction'. The CFPB's page records that on September 22, 2025 the Bureau terminated the order and waived any alleged non-compliance, and that Apple had paid the $25,000,000 penalty. The CFPB issued a separate order against Goldman Sachs Bank USA, the card issuer, on the same day.

Multistate attorneys general settlement over iPhone performance (announced November 18, 2020). Connecticut's Attorney General announced that a coalition of over 30 attorneys general reached a $113 million settlement with Apple over the 2016 iPhone performance reduction (throttling). The release states the attorneys general allege that Apple discovered that battery issues were leading to unexpected shutdowns and concealed them, leading to a December 2016 software update that reduced performance; it says the settlement includes injunctive relief requiring truthful ongoing disclosure of battery health and phone performance, and that Apple had agreed to pay up to $500 million to consumers in a related private class action. These are the attorneys general's allegations, not court findings.

European Commission (Digital Markets Act). Apple's fiscal 2025 Form 10-K says that on April 23, 2025 the Commission fined the company 500 million euros in its Article 5(4) investigation and issued a cease and desist order requiring the company to remove technical and commercial restrictions that prevent developers from steering users to alternative distribution channels outside the App Store, that Apple has appealed, and that the company 'believes that it complies with the DMA'. This concerns developers and the EU rather than U.S. consumer refunds.

Lawsuits: Epic Games, Department of Justice and two consumer class settlements

Apple's fiscal 2025 Form 10-K names three principal legal proceedings: the European Union Digital Markets Act investigations, described in the regulator section, the Department of Justice lawsuit and the Epic Games case. For consumers, the two class settlements below matter most: one over Siri recordings and one over Apple Intelligence and Siri features. Apple's position in each case is given as the company states it.

Epic Games v. Apple. Epic sued over the App Store's rules. The 2021 injunction bars Apple from prohibiting developers from including buttons or links that direct customers to other ways of paying. On April 30, 2025 the district court held Apple in contempt of that injunction. On December 11, 2025 the Ninth Circuit affirmed the contempt findings, reversed part of the civil contempt sanctions and sent that part back to the district court. Justice Kagan denied Apple's request to pause the case on May 6, 2026, and on June 30, 2026 the Supreme Court agreed to hear Apple's appeal (No. 25-1311), limited to the first question in Apple's petition. A second stay request was denied on August 13, 2026. Apple filed its merits brief on September 14, 2026 and Epic's brief is due November 13, 2026; no argument date has been set. This is a dispute between a developer and Apple about App Store rules and commissions, not a consumer refund case.

United States v. Apple Inc. The Department of Justice, joined by a number of state and district attorneys general, sued Apple in the District of New Jersey on March 21, 2024, alleging monopolization or attempted monopolization of smartphone markets. Apple says it believes it has substantial defenses and intends to defend itself vigorously. On June 30, 2025 the court denied Apple's motion to dismiss; the case is in pretrial discovery, with no trial date set.

Lopez v. Apple Inc., Siri recordings. Class members alleged that their confidential conversations were recorded after unintended Siri activations. Apple denied the allegations and agreed to a $95 million settlement fund. The court granted final approval in 2025; an appeal filed in November 2025 was voluntarily dismissed later that month, and payments to class members began in January 2026. The claim deadline was July 2, 2025, so new claims are no longer accepted.

Landsheft v. Apple Inc., Apple Intelligence and Siri features. The lawsuit alleges that Apple advertised Apple Intelligence and Siri features for the iPhone 15 Pro, iPhone 15 Pro Max and iPhone 16 models that were not delivered on time. Apple denies the allegations and agreed to pay $250 million into a settlement fund. If you bought one of those iPhones in the United States between June 10, 2024 and March 29, 2025, you can file a claim, exclude yourself or object by December 21, 2026 through the settlement website, smartphoneaisettlement.com. The court granted preliminary approval on July 17, 2026 and set the final approval hearing for February 24, 2027.

Apple's annual report also says the company is subject to other legal proceedings and claims that arise in the ordinary course of business.

Court & Public Records

Who is Apple: the company, who sells what, and Apple Card

Apple Inc. is a California corporation headquartered at One Apple Park Way, Cupertino, with stock listed on Nasdaq as AAPL; it files reports with the SEC under CIK 0000320193. Its fiscal 2025 Form 10-K, filed October 31, 2025, says it designs, manufactures and markets smartphones, personal computers, tablets, wearables and accessories and sells related services, including AppleCare support plans and payment services such as Apple Card, a co-branded credit card, and Apple Pay. SEC EDGAR lists the company's earlier name as Apple Computer Inc, used on filings through January 4, 2007.

Who is the seller. Apple's Media Services Terms name Apple Inc. as the contracting company for users in the United States, including Puerto Rico. For most App Store apps and some other third-party content, the terms say Apple acts as an agent for the app or content provider and is not a party to the sale between you and that provider; customers of Apple Distribution International Ltd. in Ireland or Apple Services Pte. Ltd. buy some content from those entities instead. For a U.S. buyer the practical point is the same either way: refund requests for apps, in-app purchases and subscriptions billed by Apple go through Apple's Report a Problem site, not to the developer.

Apple Card. According to the CFPB, Apple and Goldman Sachs Bank USA agreed in December 2017 to offer Apple Card, with Goldman extending the credit. Apple Card is currently issued by Goldman Sachs Bank USA, Salt Lake City Branch. On January 7, 2026 JPMorganChase announced that Chase will become the new issuer, with the transition expected in about 24 months and subject to regulatory approvals; Mastercard remains the payment network, and cardholders can keep using the card as usual during the transition. Questions about an Apple Card balance, interest or a disputed card transaction go to the issuer named in your cardholder agreement.

Company Relationships

• Affiliated withGoldman Sachs Bank USA
• Affiliated withApple Distribution International Ltd.
• Affiliated withJPMorgan Chase Bank, N.A. (Chase)

Frequently Asked Questions