I recently noticed an unfamiliar charge on my bank account dated 4/18/06, for $21.95, and was not sure where it came from. There was a toll free number listed in the description by this charge. I called this number on 4/20/06, and spoke to a representative (who did not say her name) to inquire about why they charged my account, and how they obtained my account information. They told me (before asking who I was) that I had signed up for a free 7 day trial of their service, and now the trial was over and they were charging me. I told the lady that I had not signed up for anything and had not given them my account info. She then asked for my name, which I gave her, and pulled up my home address, and said that I had signed up for the service! I became upset and told the lady that they were not authorized to take money from my account, and I wanted them to put it back. The lady would not tell me how they got my account info, how I supposedly signed up for this service, or any other useful info. I demanded a manager, and she refused. She did say that she would cancel my subscription, but that she could not refund my money. I continued to demand to speak with a manager and she eventually hung up on me. When I called back I was immediately put on hold, by what seemed to be an automated system, and eventually I began to feel that no one was going to come to the line, and I hung up.
I have since called my bank and reported this fraudulent charge, and have come to find out that they also charged my account on 3/22/06 for 21.95. I have filed a complaint with the Las Vegas Better Business Bureau, their web address is www.I have also filed a complaint with consumer affairs.in March and April of this year I made payments online to my credit card company, this is the first time I have ever used my checking account info over the Internet. Ironically, after I did this is when this company began taking money from my account.
This company has never sent me any type of information informing me that I was signed up for their service, or how I could obtain use of my "membership" with them. I believe this to be a fraudulent company who is stealing consumers banking account information off the Internet and charging them with out consent or authorization, and without providing any time of service. What this company is doing is illegal! Something has to been done about this.
sheri
pflugerville, texas
U.S.A.
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