In October I called True.com to notify them that I wish to cancel my account with their service. Their representative offered another "free" month. I said it would not make a difference to me. I then Emailed them and called them to cancel their "free" month before their automatic charges activated. I then received another debit to my bank account and another and another. I wrote my bank and informed them that I did not agree to have True.com debit my account. My bank said their hands were tied essentially. I had to cancel with the service. However, I did cancel with True.com at least a couple of times and by an equal number of ways.
True.com says they have a permanent and unerasable record of all of their transactions including customer information, telephone calls, and Emails. Yet, they somehow do not have a record of my second telephone cancellation. Also, they have you call into to "verify" your cancellation. Supposedly you are to provide the last four digits of your debit/credit card to "verify" your cancellation. Why? If they have everything on a so-called permanent and unerasable database, they should know the last four digits of your debit/credit card. The true purpose of their so-called verification to cancel their service is just to provide them with another sales opportunity. What is most telling to me is when I cancelled today with a supervisor, by telephone, he did not seem to need the last four digits of my debit card. This time I asked for the cancellation number. I would admonish the reader to ALWAYS get the cancellation number so companies can not feign ignorance or somehow have no record of your cancellation.
My situation represents a more commonly used tactic by companies to "bait and jump through hoops to cancel." They are relying on you to forget the date you should cancel by, deeply embedding their cancellation policies in long and legalese service agreements, finding out who to contact for cancellation, following their strict cancellation procedures, and somehow having "no record" of your cancellation any way! Then after they have stacked the odds or rigged the policies to favor themselves, they smugly turn to you and say, "You agreed to this." No one agrees to be taken advantage of, ignored, or duped.
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