Ordered a Dell computer in November. After 3 weeks, I had still not recieved. Tracking indicated my shipment was in Texas. I live in Virginia. Cancelled order and canceled account with Dell Financial Services.
Promptly recieved a bill from Dell for the entire order. $900.
Called Financial Services, they indicated I needed to call Customer Care. Called Customer Care. Credited account (or so I thought). Next month (Jan. 06), recieved bill from Dell. Repeated above process. Credited account (first credit was only for CPU, monitor still on bill).
Numerous phone calls made to my house (even on Sunday and as early as 8:30am) from Dell Financial. Account delinquent, please remit payment. Went over entire story again. Was directed to call Customer Care. Not open on weekends. Contacted during the week. Supervisor will call you back.
No word, so I call again. Supervisor called you. Really, when? Well she didn't leave a message. Then how would I know she called? This goes on for a few more weeks. Early March (the 6th, I believe) contact made again with Customer Care. All taken care of... (Imagine my being leary at that statement). And then yesterday, March 23.
I receive a call from a company called Encore. This is a collection agency calling in attempt to retreive a balance owed to Dell by me for $89.00. HUH? Spoke with Lanisha, an Encore agent, who got the full story. She'll call me back. Today, March 24 I recieve in the mail a collection notice from Encore. Ok, guess it's back to Customer Care. Oh that balance was credited as of March 6. Really? Then why am I getting calls and letters from Encore. Transferred, Dell Collections Dept. Voice mail. Leave a message and we'll get back to you.
Ok, no computer, numerous phone calls, collections calls at 8:30am on Sundays and now we'll go screw up your credit for a product you didn't recieve. Is there a supervisor I can speak with, no, I didn't think so. Help!
0 comments