I recently purchase a product through TigerDirect.com which was advertised as having a $40 rebate. I followed every step in the "guaranteed rebate" process and, as expected, received a $40 check a few weeks later. I immediately deposited the check into my bank and, to my surprise, received a notice from them a week later that it had bounced. So now, not only was I out the $40 for the rebate, but I was out the $15 bounced check fee imposed by my bank.
I immediately emailed OnRebate.com to straighten things up. Assuming that they were a reputable company who cares about their customers and whose only purpose is to issue rebate checks, I figured the issue would be quickly resolved. I have since sent several emails and tried calling their customer service. I have received no response to any of my emails and have yet to be able to talk to anyone in customer service. Each time I have called, I have remained on hold for 20 minutes before being cutoff for no apparent reason.
I am also in posession on another rebate check from them for $50 for another product, but am reluctant to try to cash it since I have no reason to believe that it will not bounce, too.in all, I am out a total of $105 because of this scam of a company. I have since read other similar accounts from others and realized this was not an isolated incident. I plan on filing reports with the Better Business Bureau, FTC, and whomever else I can find. It blows my mind that a company like this can get away with ripping off so many of its customers. I will never again do business with OnRebate.com, TigerDirect.com, or any other business associated with either of these companies and I recommend anyone thinking of doing so to reconsider.
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