Last year my husband purchased trackpass. He could not get on it more than half of the time and when he did manage to get on it did not work right. He decided that he did not want it this year.
We were never told that they would bill you every year. Then one day the charge appeared on our credit card and when I called and told them that we did not want it I was told too bad!
They said that since we had not cancelled before they billed us we were stuck with it and they would not issue a credit.
They should notify someone before they take their money. We did not give them our permission to do this and now they will not give us our money back!!!
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