In October I spoke with members of the AOL's billing department regarding double and even triple charges applied to my debit account. The AOL phone rep informed me that I "must've accidentally added an additional account during the registratiobn process." This happened twice. At that time I therefore cancelled the "accidental" account and was reimbursed for only two months-worth of the multiple billings. This from a billion-dollar corporation!
Recently I learned that despite cancelling this accidental account in AOL has continued to bill me for this account from approximately March to February. That's approximately $350.00! Once again, I spent two hours on the phone speaking with several AOL representatives to resolve this issue, and was told that AOL was unable to compensate my losses. They would "do me a real favor" and credit me for three months ($71.70). Needless to say, I cancelled my membership.
Four hrs after doing so, I received an email from AOL thanking me for signing up for 12 more months! Obviously, I fear that if I don't call again and set this matter straight, I'll continue to be charged for a service I don't utilize.
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