I purchased Direcway on a payment plan, I had no problems with it except in severe rain or snow and then it was minor. A few days after making the last payment on the equipment it went out.
I called direcway numerous times spent hours on the phone, while on the phone they would get it working again but within minutes of hanging up the system went down again, after 3 weeks and numerous lies by their reps they did finally sent out a real person to look at the system. They repositioned the dish said if this didn't take care of the problem that my radio might be bad in the dish.
The problem is not as bad but is still there, I lose the ability to transmit, now they say its because I download to much. Now that my equipment is paid for I'm only allowed to download either 116MB, 160MB or 169MB a day, they can't make up their mind which it is, after I reach that limit they turn my ability to even surf the net off, I can only get emails.
I was told that this was unlimited internet access which it was while I was paying on the equipment but now that it's paid off they have made it a limited internet. They change the rules without notice and don't appear to stand behind their product, for every 10 reps I talked to 1 would be nice all the others were rude.
I live in a rural area and Direcway is my only option if I want internet.
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