On December 28, upon reviewing our bank statement, we discovered four separate debits to our checking acct. That we had not made nor authorized.
These debits were for $450.00, $250.00, and two "international transaction fees for a total of $720.80. We immediately went in person to our bank and filed a "dispute form". We also contacted Louisville Metro Police Dept. And filed a police report.
We have attempted every day since December 28, to get someone at epassporte.com to return our call. All we have gotten is a response from some woman named Renee Shepherd at 877-372-7790 "that someone will be calling us in 24-48 hours. That was 13 days ago!!! We have yet to receive that 1st phone call.
Our bank is working with us and I have no doubt they will pursue any legal avenue available to them to get reimbursement.
Guard your information carefully! This company does not bother to verify your email address, your physical address, or anything else. Anyone can get a "virtual visa" with your info. For this company to be allowed to remain in business is in itself a crime!
Karen
Louisville, Kentucky
U.S.A.
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