I was trying to purchase some software from overseas. It came highly recommended, but the vendors merchant acct was down. He had listed among a few payments Epassporte.com. I should have done a usacomplaints.com
check, but figured this vendor was reputable so I did not question Epassporte. I created an account with them and loaded it with $410. I tried to make the purchase but Epassporte declined the purchase saying I needed a business account.in contacting them to find out about getting a business acct. They never responded. I started to feel that the best thing to do was with draw my money. I verified my bank account with them in order to withdraw my money back into my checking account. When I attempted to withdraw my money, they declined saying I had went over the daily limit of $100. So I tried to with draw $100 and they said my account had a protective fund hold placed on it. I called them and the support person said he could not help me but that he would submit a ticket and I would receive instructions by email how to remove the hold. I received a message from them with an attachment that they wanted me to scan and email them copies of my drivers licence, visa card that they had on file, front and back, bank and card statements. I did this for them, not feeling good about it, and feeling even worse now. I never heard back from them. I have emailed them 3 times. I contacted my bank and they told me that given Epassporte had a bad record that i could get the money replaced by the bank. That is where it stands at this time. I am to contact my bank tomorro during business hours to initiate this. I will update this report as things develop. I wanted everyone to be aware of not to join epassporte, or deal with them. I would also encourage anyone who has filed a claim to pursue this with California BBB, Marina del Rey Chamber of Commerce, The FBI and the FTC. That is what I intend to do.
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