The list of the newegg unhappy customers seems to be growing. I'm not only unhappy; I'm angry and ready to file a claim for harassment.
I ordered a new CPU some time ago for my aging computer. The item arrived while I was on a 10-day business trip. When I got home, I asked an experienced IT friend of mine to install and check out my computer's function. Well, to make a long story short, the CPU didn't work. Whether it was the CPU being defective or not, I'm not sure.
I tried to contact their customer service department to return the item. I had no problem with paying a restocking fee, but they refused to accept the CPU back because they said they had seven-day return policy. Fortunately, my credit card company has a benefit, which extends warranties on items I buy.
So I contacted them and they informed me to send the CPU back regardless of what newegg said and to send the item by registered mail and the charge would taken off my bill.in the mean time, it took newegg more than a month to acknowledge they had received the CPU and said they would send it back to me. This is was they said,
Dear customer,
Unfortunately we cannot accept this CPU back as it is outside of the refund period and in breach of our contract. Please allow 5-7 days for the processor to be shipped back to you.
Rick Grainger
BORMA Department
By the way, trying to contact Newegg is like trying to contact ebay's customer's service, try it some time you'll see what I mean.
Newegg then sent me several emails later, saying; they never received the CPU. This is what they said, however, the merchandise has not yet been returned. We humbly request that you please return the merchandise to Newegg in its original condition within one week, or we will have no other option but to send your account to a collection agency, thus, possibly affecting your credit rating. Damn, talk about a fiasco of a company who's as botched up as It's almost funny.
Then, in still another email they had the audacity to say If we do not have any attempt to clear this matter on your end within one week, we will have no other option but to send your account to a collection agency, thus, possibly affecting your credit rating.
Newegg, aka (The Bully) several days ago again contacted my credit card company in order to resubmit for payment. Now, they lied outright and said they sent the CPU on Nov 11th by FedEx. FedEx has no record that anything was sent to my address on or near that date! This company's better than Satan at telling lies!
Needless to say newegg will never have my business again and hopefully people who read this will not give them business either. Several months ago I checked my credit report rating and as expected, it was excellent and without a single blemish.
Now, if newegg tries some kind of shenanigans with my credit rating it'll show up in and instant, they'll be the sorriest SOBs, its going cost them a lot more than the CPU was worth.
Steer clear of the bully unless of course you enjoy fighting with one
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