I recently sold an item on Ebay to a person in another country. When shipping it through the post office, they informed me a tracking number could not be put on the package, BUT I could purchase a Certificate of Mailing as proof the item was sent, and I paid extra money for this.
All of a sudden, two months later, this person claims they never received the package and files a complaint with Paypal. I respond saying I have this certificate, and they want to hear nothing of the sort.
As far as they are concerned, their policy states it must be trackable online to be covered. However, it also goes on to state they will provide a list of approved shippers. Now, in many countries you cannot put tracking numbers on the packages, because each country has its own policies for its mail and does not necessarily use those numbers.
Also, Paypal works in conjunction with USPS, as they advertise it on their site. When you click the ship button, the next page to pop up is a split screen of USPS and UPS. If you choose USPS, nowhere on the screen does it say we prefer you not to use this method of shipping, although they advertise it religiously on their site.
So here I have PROOF I sent the package and they will not accept it. By their own admission on the telephone, they know of the growing problem stemming from this, and they have not done anything yet, nor do they plan to.
In a nutshell, what they told me is that I can go online and order as much stuff as I want, and if none of it has tracking numbers online, I can wait to receive the items, then file a non-receipt complaint and get all my money back, even when they know what I am doing, because that is their policy.
Needless to say, I do not do business with Ebay or Paypal any longer. And I am not stopping here. I plan to file a complaint with every agency possible under the sun. As long as they are based in the United States, they have to follow certain rules also. Just like a contract, just because a clause is put into a contract and a person signs it, that does not mean it is legal or will hold up in court. I am finding more and more people are experiencing the same problem as me, and it is time someone does something about it.
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