For nearly two years my elderly mother was finding chargers on her bank statement the clearly indicated America Online as the recipient of funds from her bank account.
Because my mother does not, and never has, owned or operated a computer she did not understand what the letters AOL stood for.
After I came to my mother's home to stay with her and brought my computer with me, a couple times I mentioned AOL to her (I was a customer of AOL from 1989 to 2004) and finally she brought me her bank statement and showed me that she was seriously overdrawn because of large charges from AOL.
After I explained to her what AOL was she was mystified and asked me to help her. America Online was so much more than NOT helpful. They refused to tell my mother WHO was using her account, they refused ANY cooperation unless my mother hired an attorney and subpeoned them for the information.
WE insisted that the AOL account utilizing her bank account be shut down and at the least—they did that.
So, my mother who is a widow on a fixed income simply let it go. I estimate her losses in excess of $1000 dollars. This is now the reason I am no longer a customer of AOL.
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