I bought a software program from a Walmart store. It was called Defender Pro 5-1, it is suppost to have programs to prevent: Pop-ups, Utilities, Firewall and two others. When I put it on my Bell computer, it immediately went to MsDOS mode. I own a Taxicab business and the computer is a company computer. I had information such as: Employee time cards, billing, important documents containing credit card numbers, CVVS codes and many other documents having to do with the running of a transportation company. I got the information from walmart (information of the software company) and called them with my delima.
Steve Grossman the VP of the company and said he was not responsible for: loss of revenue, loss of estimated or anticipated profits from my company, loss of money, lost of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss of damage or corrupted data! (Limitation of Liability) clause. I have to keep on file all 10-99's for the IRS in case I'm audited! At first the company said that they would refund the cost to get my computer out of a computer repair facility of up to $527.00 (now), they say that they will pay up to: $300.00 for repair on my computer subject to; Verifiable invoices from a reputable repair facility. They can tell how reputable a computer repair facility is from 3,000 miles away! I asked for $1,000.00 for: My down time (3 days) of business, secretary expenses, telephone, faxes, and the down time for my employees due to Not having my computer. My Dell was a $700.00 system with (Many) programs on it. Programs which I run the risk of (infecting) my new computer of which (I) bought. Sunbelt Software, Inc. Is being investigated by the FBI and the Secret Service for: grabing information stored on (window systems) and transmitted to servers, controlled by another person or person (s) to aid in profit and possible theft of private information obtained by businesses for the sole purpose of delivery of goods or service.
I wanted the company to call me and pay a minimum of $1,000.00 for my losses. (NOW), I want to expose the practices of the company. There is not a clear address for Steve Grossman however he faxed me from his personal fax machine @ 203-256-1367. That was on the fax he sent me. This is a big company vs. A small business however, alot of people shop at walmart. I have all faxes and documents pertaining to this fiasco! If you need proof, I have it!!
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