Dell computer advertised a Maxtor Hard Drive in its configuration and that appeared on its invoice. The Hard Drive failed and it was a subpar hard drive known for failures. Their service warranty was misleading to me, in that my expectation was that they would replace a bad part and recover my system. However, a tech showed up at my door, pulled out the hard drive (I saw what kind it was), replaced it and left. He was there for 5 minutes. I had nothing. I had to call their tech support to get back to a functioning system. Their tech support service is overrated. Some of their people are knowledgeable, others are clearly reading off of a script. It took the better part of a week just to get my system back to normal. I bought from them because of their "alleged reputation". I won't make the same mistake again. I've committed myself to learning how to build a PC from scratch so that I don't experience this again. Beware of DELL. If you buy from them because you are not knowledgeable of PC's and you buy the service contract for insurance, all because you have heard of their good reputation, you may be setting yourself up for a ripoff and a very disappointing experience.
Steve
Kansas City, Missouri
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