I purchased a product based on the pictures listed on the internet. The pictures turned out to be outdated, and the product I received was not even close in appearance to the one I ordered.
When I made the company aware of my dissatisfaction, Ava Quail explained to me that I could go out of my way to purchase a shipping box and pay shipping charges (which I already paid to receive the incorrect product) to send it back. She did not say anything about a refund, nor did she offer to cover the return shipping costs required because of their mistake in listing the product.
Her e-mail to me had a signature that included her political views, her opinion on the war in Iraq, and her religious beliefs. I expressed my opinion to her that these things do not belong in a business e-mail, and she returned the following email:
"Your opinion about my signature on my emails is just that YOURS. I am a Christian - I am an American - and I AM NOT POLITICALLY CORRECT."
I do not own my own business, but as far as I know, this is not "putting the customer first" and is terrible business practice.
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