This is a report about Bluelight Internet Services.
I was a very happy customer for two years, nothing I thought seems to be fishy about this company, their product promises seems to be alright, I finally found out one thing that would really make me despise this company after leaving them. THEY JUST WON'T let their customer go.
Okay here's what happened, by April I got the Verizon's High Speed Internet Service, which made me decide that after 2 good years of service with Bluelight's dial-up service, that it is time to move on and cancel my account.
Let me clear that YOU CAN CANCEL ANYTIME, per policy and you can see that in their website. So, I called the number, I got ahold of this customer rep, a lady, and I told her my situation and that I needed to cancel my account, she then proceeded with you know, the mumbo-jumbo's that goes with sale (so sorry to lose you, and maybe we can offer you this... Etc.) But I told her that I didn't want the service anymore. She didn't want me to quit, so she put me on hold, and then hanged-up the phone on me. Wha. I said to myself... So, I didn't know what happened and I called back.
This time a male rep. Answered me and was very nice to talk to, he promised me he will cancel the account, so I told him great, I even asked him 3-times just to verify that he cancelled my account, and he said yes, and he gave me a CONFIRMATION #.
Fast forward 2 1/2 months later, I checked my statement in May and Bluelight didn't charged me at all, so I thought it went well.in, June I didn't receive my statement by mail that time, and since my balance is so low, I didn't bother to asked my creditcard company for a copy. Moving on to July and I recieved a new statement and I saw BLUELIGHT CHARGES on my creditcard, UNAUTHORIZED.
So, I called my creditcard company and asked for the June statement and their it was, blue light charged my account without authorization.
I called Bluelight, and told them the issue at hand, and told them I want my account cancelled, to stop charging my credit card, and to re-imburse me for my money. The lady, who you can't even hear, was really hesitant to cancel my account, when I told her to "JUST CANCEL IT", she would reply by saying, we'll offer you back-up service sir, for another 6 months. I told her I don't have any use for it, just cancel it and credit my card back. She didn't reply and just gave me a confirmation #, What? What is going on here, is she going to cancel my account/refunding my money back or they will continue to charge and ignore my plea to cancel. So I decide, I don't have time to play anymore, time to take action.
So here I am, venting, and patience is losing, I'm going to call my credit card company, the very next day and will report this issue at hand. I am not going to pay for a service, that I have cancelled a long time ago and have not use since then. This is quite unfair.
P.S. NOT TO MENTION THAT THEY DON'T SPEAK UP AT ALL, you can barely hear them, I believe they are doing that on purpose, for I have talk to 3 reps and they are talking really really low, that seems like an excellent way/excuse for a customer rep. To say that he/she didn't hear the customer about wanting to cancel their account.
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