I purchased Remotespy for $89.95 and it did not work. I tried to contact tech support but they did not answer for 24 hours. I needed the product immediately. I could not wait - I purchased another software which worked without any problems. I have been wrangling with this person Tanya at remotespy tech support ever since trying to get my money back and she is refusing to do so. I get different stories every time I inquire. My initial purchase was on 5/24. Below is a transcript of all that transpired between Tanya and I since then. Start chronologically from the bottom:
Subject: Please return my money and cancel my account...
Created On: May 25 9:44pm EDT
Department: RemoteSpy Support
Priority: High
Subject: Less than cooperative along the way?
Posted by Gabriel Espinosa
I do not understand what you mean by that? I have been totally cooperative throughout this entire escapade. I have done what you have asked. I have answered your questions in spite of the fact that I'd answered them in prior communications. How much more cooperative could I have been. As for being irate. What can you expect?!? You tell me one thing in the beginning and then you flat out refuse to refund my money. Please do not think that I am some rich guy who has money to throw away. I am not. And besides all this, your website specifically states "30 day money back guarantee." How do you expect me to react when in spite of what your website states you say that it is against the license to give refunds!? Tanya, it is not I who needs to get myself in order. I am an innocent customer who is being mistreated by your company. Bottom line is:
1. I am not completely satisfied with your product.
2. You promise a money back guarantee on your website.
3. You are legally bound to keep this promise.
4. I have been, up to the last email, completely polite and cooperative with you.
5. You are the one who made a statement which is contrary to what your website states.
6. I want my money back.
Gabriel Espinosa
Delete Post
Date: 06-11 7:07pm EDT
Subject: No subject
Posted by Tanya Schmidt (Staff)
Hello Gabriel,
As I would love to assist you in this matter, you have been less than cooperative along the way. I am sorry to inform you that I will be unable to assist you any further if you only seek to threaten myself or the company inwhich I am employed. This type of behavior is unbecoming and it is against company policy to respond to. If you could be less irate and more proffesional then I will gladly assist you further.
Regards,
Tanya Schmidt
RemoteSpy Support Rep.
Date: 06-11 2:37pm EDT
Subject: And Another Thing...
Posted by Gabriel Espinosa
I copy/pasted the following directly from your website:
Get Instant Access! It's as safe and easy by using our secure online order form. If you prefer, you can also order by phone or fax! Today's special offer includes free lifetime technical support as long as you remain an active member and for a limited period free lifetime Upgrades! You are fully protected by our 30 day money-back guarantee - it's 100% safe. Start to enjoy the benefits of owning the most powerful spy software available today RemoteSpy!
30-day money back guarantee is what it says. Therefore, again I am confronted by lies, lies and more lies.
Do not attempt to change the wording on the website, as I have already downloaded and timestamped your entire website for future reference just in case I have to involve a legal entity in this battle you are waging.
Delete Post
Date: 06-11 10:18am EDT
Subject: You are stealing my money!
Posted by Gabriel Espinosa
Below is what you wrote to me a few messages ago:
Hello,
Upon reply, I'll be forwarding your request to our refund department. From there they will analyze your account and make sure everything is a go for processing your request. If you could, please provide additional information as to why you are asking for a refund and any possible problems you experienced while using remotespy.
Additionally include any methods or support you exhausted prior to seeking a refund.
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