See below email I sent to Ziinga.com
Dear Sir or Madam
Today I have been billed 89.99 dollars after I asked for my account to be deleted. I am furious as I never received an email detailing my membership nor did I agree to pay $89.99. Your customer service rep insists I signed up for a contract.
I accept I paid an initial $6 after thinking (being spammed on my Iphone from an apple website that I thought was trustworthy) that I had won a prize. I then thought the prize was contingent on me paying $6 which at any rate I thought was a fair price to trial your product. Ie gambling on winning Apple goods at impossible odds. I used my 50 bids... Which I thought the $6 paid for.
Then today I checked my bank account to discover your company had billed me for $89.99 today on 29th May, 11 days AFTER I had realised that I wished to delete the account, as I had trialled your product and found it to be inappropriate for my needs.
Your telephone consultant was rude and patronising, asked me to call back in 6 hours???! As there were no management staff around. He also insisted I pay another $42 for cancellation of the membership in order to get my $89 paid back into my account!
This all seems very insane and a scam on pple who used your website in good faith. AT no time did I receive an email confirming my account had been deleted as I requested and I think it is outrageous that I pay another $42 to have it cancelled when I am never going to use your website gambling scam again. I did not even realise it was a gambling thing but offered Prizes in return for credits and as soon as I realised that the bids were for auctions that cannot be won, I asked to have my account deleted.
Please reimburse the $89.99 forthwith.
Yours Faithfully
Tanya Arons
Original Message
From: Ziinga Customer Service
To: Tanya Arons
Sent: Friday, May 18 9:55 PM
Subject: Request received: Delete account (ticket #184201)
# Please do not write below this line #
Your request (#184201) has been received, and is being reviewed by our support staff.
Our Customer Support Specialists will get in touch with you through email within 24 hours.
Tanya Arons, May 18 13:55 (CEST):
Hi
I wish to delete my account. My username is Absoluteatzilut.
Regards
Tanya Arons
Sent from my iPhone
Message-Id: YCP7KZV0_4fb638b68e744
Original Message
From: Ziinga Customer Service
To: Tanya Arons
Sent: Friday, May 18 9:55 PM
Subject: Request received: Delete account (ticket #184201)
# Please do not write below this line #
Your request (#184201) has been received, and is being reviewed by our support staff.
Our Customer Support Specialists will get in touch with you through email within 24 hours.
Tanya Arons, May 18 13:55 (CEST):
Hi
I wish to delete my account. My username is Absoluteatzilut.
Regards
Tanya Arons
Sent from my iPhone
Message-Id: YCP7KZV0_4fb638b68e744_2ae01596a7c4633347_sprut
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