Time Warner Cable wants $25,000 for CABLE installation - 90 miles north on NY City
We have no broadband here at all, about 40 homes here still stuck on dialup. Time Warner who holds the franchise rights in my town wants to charge me over $25,000 for CABLE installation. They also cant get my address right, neither the town nor the zip code.
There is not another area left in the country with this problem!
I live in Highland NY, with zip code 12528. The houses with addresses on Swartekill Road numbered greater than 400 have Time Warner Cable / Road Runner. The houses with addresses under 100 have Cablevision/Optimum online. Those of us between 100 and 400 on Swartekill Rd
have no CABLE TV (for 3 decades) and no chance of getting DSL either. Survey's done by Time Warner are now over $25,000; but they are sent to wrong address and list our town (100 - 400 Swartekill Road) incorrectly. TWC insist
we are in Town of Esopus at zipcode 12429. Our correct town is Highland NY with zipcode 12528. Would you accept a survey result of $25,000 and hand over that much money to a company that can't even straighten out their customer database, and have the addresses correct?
Lastly, because our addresses are incorrect in their (TWC) database our are requests are not being counted correctly - not being counted at all!
In fact, when I call TWC for service they insist that I am not in there area. It takes several minutes to convince their rep that this is TWC area. I am sick
of this conversation. For 6 years I have been calling TWC every month and getting no where. Everybody else can get high speed for free installation or $59 installation charge, Why do I have to pay $25,000 installation charge?
And then have my address in the wrong town and zipcode yet.
I still on dialup - probably forever.
And DSL is not available. Verizon has told me
they do not supply DSL to this phone exchange
Satellite (starband nor directway) internet is not an option as the VPN to corporate network slows down to dialup speeds (due to technical issue: each VPN packet is run thru IPSEC security - which slows the whole connection down to dialup speeds). I will try Wildblue when it available later this year.
Everyone around us (except for these 40 houses) have broadband options. We have none. I put up a sign on the road near my house: Time Warner Sucks
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