Company sells items on eBay. I won an auction that closed on 3/18/05. I paid within 45 minutes via PayPal. On 3/29/05, I wrote and called to find out why the item (a shredder) had not arrived. They said "call UPS".
I called UPS. They indicated that Letterfolders.com hadn't asked them to pick up the item yet. True statement. The next day it finally shipped. No apology or acknowledgment from the company that they messed up.
Item arrived 4/4, didn't work. Horrible packaging. I had to send the item back (an additional $12.24 out of my pocket). Replacement finally arrived on 4/18/05 and it actually worked.
During this time, the company would not provided feedback to my rapid payment. Multiple e-mails and phone calls were met with disinterested and uncaring customer "service" representatives. They did not refund my fee. Finally, I left negative feedback on eBay and they immediately retaliated with a negative to my 45 minute payment.
They failed to indicate that it took nearly 5 weeks to get the auction correct. They didn't honor the SquareTrade.com agreement that they proposed. Now, they blame me for being angry yet they absolutely refuse to admit any responsibility for their bungling of this auction.
An uncaring, crass, and totally unprofessional company that does most of their business right. But unfortunately, when they do make a mistake, they don't have the guts to own up to it. They consistently blame the consumer for their ineptitude.
The absolute worst eBay experience I've had in 6 years of using the auction site. A horrific company... Avoid LETTERFOLDERS.com like the plague. Or if you do use them, PRAY that your purchase goes well or it's literally hell to get them to act responsibly.
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