Like others, I have attempted to use the Emarketresearchgroup's services which involve signing up for 6 programs.in return I was supposed to receive an IBM laptop. I signed up for the 6 services, which were later confirmed by the organization and I was instructed to print out a gift redemption voucher. I printed off said voucher and sent it in as instructed. The instructions indicate that it will take 4 weeks for them to ship the product. The four weeks have long since passed and when I check the website I see that they still claim to have not received my voucher. I have sent the company numerous emails and, thanks to usacomplaints.com, I was able to loacte their customer service (or non-service as the case may be) number.
Their customer service number immediately patches you into a voicemail system that asks you to leave your name, phone number, and email address and they indicate that they'll call back within two business days. I've left two phone messages and I've heard nothing back.
I've sent probably 8 or 9 emails and I've had no response to those either. With regard to emails, the company requests that you turn off spam blockers as some filters will remove their emails (probably because of the general name of the organization). I did turn off my spam blocker and I was flooded with spam for a while, but I NEVER received a response to ANY of my emails.
This is not the first time emarketresearchgroup.com has come under fire on usacomplaints.com. Bri, of Manhattan, NY posted a message on 11/11/04 and received a reply on 11/25/04 from Jeff (an employee of the emarketresearchgroup). It was only because of this message that I was able to find the phone number as it is not published on the website www.emarketresearchgroup.com.
All I want is the laptop I was promised. I subscribed for services that were never rendered in some cases, a fault which I cannot attribute to emarketresearchgroup, but rather to those companies with whom I did business, but this has still left me very unsatisfied. I am currently working with the other companies to resolve the issues I am experiencing with their services and I may soon try to find resolution here.
The concept of emarketresearchgroup is quite good and I would do more business with them in the future if only they could provide me with the services promied and find a way to streamline their system. At this point I just want my laptop for school next semester. If somebody could provide me with a number where I could reach a live person, I'd greatly appreciate it.
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