I received a bill for $224.50 for a pay-per-view website that was never accessed in my household, as we were not even home when some of the calls were placed.in addition I have $411 in long-distance charges on my local long distance bill for the United Kingdom.
After several calls to their 1-800 number, I received a busy signal for about two days, I finally reached a customer service rep. The CSR advise me that she learned more about her company through talking with me than in all the time she had worked with Premier, then simply referred me to their website.
I sent an e-mail to their customer service via their website and received a response the next day. The response basically reiterated what was on the website.
I am hoping to find a way to resolve my local phone bill charges, at the least.
0 comments