I was promised a return phone call by the end of business today by a "Team Lead" by "Joe" (ID number 406796) regarding some very specific concerns that I have in reference to the Nabi tablet that we bought for my son. (Serial Number A120713-00078) This was after being on hold for 80 minutes as I called the customer service line @ 9:15 Pacific time (15 minutes after call center hours commenced) of course this is not quite the "30 to 40" minute wait time that the outgoing recorded message stated. (And yes, I really did stay on hold for an hour and a half. I was going to hang up after the first hour, but at that point, it became a matter of principal). I have a number of specific concerns regarding our new tablet and I e-mailed those concerns to FUHU four days ago, after which I received a very generic response regarding "OTA updates" One example of a very specific, unaddressed question, is regarding an apparent mix-up of e-mail addresses used to register our Nabi. Of course there are many facets to my concerns which were excluded for brevity. Since I was not contacted as promised to resolve my concerns, I felt that i had little recourse except to file a report here, at usacomplaints.com in the hopes that involving a consumer advocate would encourage a member of management team to address my concerns.
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