I am a regular customer in the Tyler Store. My experience in this particular store is always very frustrating due to sales items being correct per the add. The Managers are usually very helpful and listen to my concerns. However, Customer Service on the front is very rude. These employees act like my concerns are interrupting them from their conversing among one another, and their eating behind the counter. I was needing to cash out a voucher. And was told, "the employees that work back here can not service you and are not even here. It was 1 minute until opening, and 5 minutes later the same two employees came back and cashed my voucher. What kind of customer service is that? What is one minute until opening? I feel like they could have handled my needs then ; not 6 minutes later. One lady in particular always has a very unfriendly expression on her face when she is approached to handle my concerns. I do however have a wonderful and very friendly experience at the check out; two checkers in particular are always there, and always very friendly. YOU need more like them.
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